Assistant General Manager & Certified Phlebotomist & RBT

AYANA R. LACEWELL

Charlotte NC

******.********@*****.***

@ WORK EXPERIENCE

Assistant General Manager

IHOP - Statesville, NC

JULY 2025 — PRESENT

* Oversee daily operations including opening/closing,

cash handling, inventory, and shift leadership

Train, coach, and support team members

Enforce company policies and food safety standards

Manage scheduling, labor control, and resolve

issues to ensure smooth operations

Assistant General Manager

Krispy Kreme — Matthews, NC

JULY 2025 —- MARCH 2026

Oversaw daily store operations and team leadership

* Supervised staff, enforced policies, and ensured

food safety standards

* Supported scheduling, labor control, and issue

resolution to maintain efficiency

Server (Part-Time)

Cheddar's Scratch Kitchen — Charlotte, NC

APRIL 2025 — NOVEMBER 2025

* Provided excellent customer service in a fast-paced

dining environment

* Took accurate orders and served food and beverages

* Collaborated with kitchen and management during

high-volume shifts

Hostess & Server

Giorgio’s Italian Restaurant — Elizabethtown, NC

JUNE 2020 — SEPTEMBER 2024

* Delivered attentive dine-in and catering service

* Handled transactions and order processing

* Maintained a welcoming environment for guests

Phlebotomist

Quest Labs ~ Baltimore, Maryland

SEPTEMBER 2024 — APRIL 2025

Performed venipuncture on patients of all ages

Collected, labeled, and processed blood specimens

Maintained infection control and OSHA compliance

Verified patient identification and provided

compassionate care.

@ VOLUNTEER WORK & CERTIFICATION

Certified Phlebotomist

Northwest Phlebotomy School

SEPTEMBER 2024

ServSafe Certified

National Restaurant Association

2026

@ SKILLS & PROFICIENCIES

Leadership & Team Supervision

Staff Training & Development

Customer Service Excellence

Conflict Resolution & De-escalation

Effective Communication

Social Media Marketing

Microsoft Office (Word, Excel, PowerPoint)

Time Management

Safety & Aseptic Techniques

Operations & Inventory Management

Phlebotomy & Specimen Collection

Patient Communication & ID Verification

© EDUCATIONAL BACKGROUND.

Associates Degree in Science

Bladen Community College

May 2023

Associates Degree in Arts

Bladen Community College

MAY 2023

High School Diploma

Bladen Early College High School

JUNE 2023

~ Updated »

08/27/2026

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