Process Innovation & Office Management Leader

A results-oriented Process Innovation Professional with proven track record working in Sales,

Finance, Oil/Petrochemical, Collections and Human Resources at county and global levels. Wide array of experiences stem from process improvement, project management and delivery- led transformation initiatives.

Professional Experience

HMAA/HWMG - Hawaii Medical Assurance Association – Feb 2025 – March 2026

Account Manager

Imagis, November 2024 – December 2024 (contractual/seasonal)

Procurement Specialist

Managed new and existing clients for IT hardware and software procurement along with Service Delivery for implementation and billing

*relevant systems: Connectwise Manage, Azure, Pax8, Sherweb NGH Pty Ltd, July 2024 – Sept 2024 (contractual/seasonal)

Pre Contracts Administrator

Supported Sales team with pre-contracts management including drafting, pricing and renewals.

*relevant systems: VantagePoint, Filecamp, ConnectWise IBM Business Services, Inc July 2017 – January 2024

HR Supervising Associate – supporting Ernst & Young LLP (EY) In this HR leadership role, responsible for managing HR Contact Centre for employee enquiries related to New Hire, Compensation and Benefits, Total Rewards, Reporting, Data management and Global system implementation. Having worked directly with key stakeholders to ensure Talent technology roadmap is on track against required business outcomes.

*relevant systems: ServiceNow, SuccessFactors, ATS, Ceridian Dayforce

Delivery Team Lead; Process Innovation Professional; Sales Support Specialist – supporting AT&T Business Services (ABS)

Provided end to end Sales support managing client product specific services, including Business VOIP, cloud deployment of Edge computing, hardware and software migration from Legacy systems to new product offerings and managed Sales pipeline for product Lifecycle monitoring and Business insights

*relevant systems: Oracle, PowerBI, Salesforce

Finance & Accounting specialist, ǪA Specialist, Subject Matter Expert Netstrategy Pty Ltd June 2021 – January 2023 (*seasonal)

Sales Operations Specialist

Managed sales quote, deal registration, inventory, sales and project pipeline and tracking confirmed Sales Orders until Service Delivery

*relevant systems: Connectwise Manage, Connectwise Sell, Hubspot West Business Services, Inc - acquired by Alorica Business Services April 2011 – July 2017

Sales Support Specialist – supporting AT&T

Provided end to end Sales support managing client product specific services, including Business VOIP, cloud deployment of Edge computing, hardware and software migration from Legacy systems to new product offerings. Liaison between Sales Team, Engineering and Client for any roadblocks for Service Delivery, project jeopardy and meeting project deadline.

*relevant systems: Oracle, Oracle OBIEE, Salesforce Prior companies: Sykes Asia, Convergys,

Sitel (Business Process Outsourcing) (2006 thru 2011)

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