Administrative Assistant & Compliance Support

STACEY HUBBARD

Brooklyn, NY ***** 347-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced Administrative and Customer Service Professional with 16+ years of experience supporting customers, residents, management teams, and public-facing operations. Strong background in administrative support, customer service, data entry, compliance documentation, leasing, records management, scheduling, rent collection, and property management. Skilled at handling high-volume inquiries, maintaining accurate records, coordinating with internal departments and external agencies, and resolving customer concerns with professionalism and discretion.

CORE SKILLS

Administrative Support Customer Service Data Entry Records Management Document Processing Compliance Property Management Leasing Tenant Relations Rent Collection Lease Administration Scheduling Microsoft Office Microsoft Excel Microsoft Word Microsoft Outlook Yardi RentManager OneSite

HUD Regulations LIHTC Section 8 Fair Housing Case Management Conflict Resolution Office Operations PROFESSIONAL EXPERIENCE

Administrative Assistant

Rose Associates LLC — Brooklyn, NY July 2026–Present

• Manage calendars, appointments, meetings, and daily schedules.

• Answer and direct phone calls, emails, and correspondence.

• Prepare documents, reports, presentations, and spreadsheets.

• Maintain electronic and physical filing systems and company records.

• Perform data entry and update databases and records accurately.

• Monitor office supplies and support day-to-day administrative operations.

• Provide administrative support to managers and staff. Administrative Assistant / Compliance Support

People Restoring Communities — Brooklyn, NY March 2026–April 2026

• Assisted with document intake, scanning, and recertification processing.

• Entered compliance information into management systems.

• Organized resident files and documentation for apartment showings.

• Provided backup support to the Front Desk Coordinator.

• Completed additional administrative duties as assigned. Front Desk Receptionist

MeadowWoods Towers — Brooklyn, NY July 2025–March 2026

• Welcomed and checked in visitors while maintaining a professional front desk environment.

• Answered telephone calls, responded to emails, and directed inquiries appropriately.

• Collected rent payments and maintained related records.

• Scheduled appointments and meetings and managed incoming mail and deliveries.

• Assisted residents and visitors with questions and directed them to the appropriate department. Leasing Specialist

The Bridge, Inc. — New York, NY July 2024–July 2025

• Prepared leases, renewals, recertifications, and resident documentation.

• Screened applicants and performed initial and annual income certification and inspections.

• Maintained accurate resident files and entered leasing information into tracking systems.

• Processed rental payments and supported rent collection activities.

• Scheduled appointments and conducted resident and applicant visits.

• Responded promptly to resident inquiries and provided high-quality customer service.

• Processed maintenance work orders and followed up to verify completion.

• Utilized Yardi for property and resident management. Leasing Associate

Prestige Management — Bronx, NY February 2023–July 2024

• Supported prospective residents throughout the application and leasing process.

• Collected and reviewed required application documentation and conducted background and credit checks according to company policies.

• Communicated application status and leasing decisions to applicants.

• Built positive relationships with residents and prospective residents.

• Processed deposits and rent payments and maintained accurate transaction records.

• Coordinated maintenance requests with on-site teams and communicated repair updates to residents.

• Assisted residents with lease renewals, questions, and concerns. Leasing Coordinator

Wavecrest Management — Richmond Hill, NY January 2019–January 2023

• Reviewed regulatory requirements to ensure accurate lease preparation and rent charges.

• Prepared leases and coordinated lease signings and tenant move-in procedures.

• Explained lease terms and conditions to residents and prospective tenants.

• Maintained and updated spreadsheets, vacancy reports, and resident records.

• Coordinated with compliance teams to ensure accurate move-in dates and complete files.

• Contacted tenants to obtain and correct required certification documentation. Marketing Coordinator / Administrative Assistant

C & C Management — New York, NY June 2018–December 2018

• Processed housing applications and maintained accurate application tracking records.

• Entered application information into Excel spreadsheets and maintained organized files.

• Managed incoming and outgoing mail and departmental correspondence.

• Screened visitors and directed them to the appropriate department.

• Assisted with marketing documentation and applicant interview materials. CSR Operator / Copy Channel Operator

Town Car International — Long Island City, NY October 2006–June 2018

• Handled customer reservations and international travel arrangements.

• Assisted customers and drivers with airport pickup coordination.

• Entered customer information from source documents and maintained accurate records.

• Scheduled appointments, conferences, and meetings.

• Performed general clerical duties and assisted with special projects. Administrative Assistant / Case Processor

NYC Department of Housing Preservation & Development — New York, NY January 2004–August 2006

• Provided administrative and customer service support to management, applicants, vendors, and government agencies.

• Counseled Section 8 applicants regarding the housing move process.

• Reviewed and processed landlord packages and requested inspections for new units.

• Served as liaison between the public, executive staff, vendors, and external government agencies. CERTIFICATIONS

LIHTC Certificate

Contact this candidate