Email & E-Commerce Customer Support Specialist
Resume:
SANDY M.
SELESKY
CUSTOMER SERVICE • EMAIL &
CHAT SUPPORT • E-COMMERCE
SUMMARY
KEY SKILLS
EDUCATION & TRAINING
EXPERIENCE
Customer-focused professional with extensive
experience providing customer service through
email and online communication, managing
orders, resolving customer concerns, and working
independently in a fast-paced e-commerce
environment. Strong computer skills with
experience in online customer communication,
order processing, product customization, graphic
design, printing technology, and problem solving.
Known for clear communication, attention to
detail, reliability, and finding practical solutions to customer needs.
• Customer Service & Support
• Email & Online Communication
• Order Processing & Management
• Customer Problem Resolution
• Written Communication
• Computer & Internet Skills
• E-Commerce
• Multitasking & Organization
• Attention to Detail
• Product & Order Information
• Graphic Design
• Printing & Production Technology
• Independent Work
• Shipping & Fulfillment
• Microsoft/Computer-Based
Applications
• Self-taught professional with
additional online training in
computer graphics, design,
printing, and e-commerce-related
skills.
Des Plaines, IL
*******@*******.***
• Provide accurate and detailed production work
based on customer orders and product
requirements.
• Operate and maintain digital printing equipment, including DTG, DTF, sublimation equipment, and
heat presses.
• Use computer-based systems and graphic files
to prepare and produce customized products.
• Troubleshoot printing and production issues and
determine effective solutions.
• Manage multiple orders and production tasks
while maintaining accuracy and meeting
deadlines.
• Assist with packing, shipping, and fulfillment of customer orders.
• Work independently while maintaining
consistent quality and productivity.
• Communicate effectively with coworkers
regarding orders, production requirements, and
problems that need resolution.
Printing Technician Dishique LLC August
2021 – Present
SANDY M.
SELESKY
CUSTOMER SERVICE • EMAIL &
CHAT SUPPORT • E-COMMERCE
EXPERIENCE CONTINUED
ADDITIONAL SKILLS
Des Plaines, IL
*******@*******.***
• Managed customer communication through
email and online channels, responding to
questions and providing information about
products, orders, customization, and production.
• Maintained professional and positive
relationships with customers throughout the
ordering process.
• Resolved customer concerns and order
problems efficiently while working to ensure
customer satisfaction.
• Managed multiple customer orders
simultaneously while maintaining accuracy and
meeting deadlines.
• Created customized products including apparel,
ornaments, wine bags, plaques, gift wrap,
pillowcases, platters, and vinyl products.
• Used Photoshop and Jasc Paint Shop Pro to
create and modify customer designs.
• Prepared designs for printing and produced
customized products using sublimation and
other printing processes.
• Managed order preparation, packaging,
shipping, and fulfillment.
• Handled the day-to-day responsibilities of
operating an independent online
custom-product business.
• Developed strong organizational, multitasking,
customer-service, and problem-solving skills
through direct responsibility for customers and
orders.
• Adobe Photoshop
• Jasc Paint Shop Pro
• Digital Printing
• DTG / DTF Printing
• Sublimation
• Heat Presses
• Product Customization
• Computer Graphics
Owner / Customer Service & E-Commerce
My Custom Hero November 2007 – March
2020
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