Operations Supervisor and Team Leader

ABDOU SALAM

Tempe, AZ • 907-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Experienced Operations Supervisor and Team Leader with 5+ years of success in high-volume warehouse and fulfillment operations. Proven ability to lead teams of up to 40 employees, improve productivity, maintain safety and quality standards, and achieve operational goals. Recognized for accuracy, teamwork, reliability, and leadership. Skilled in employee coaching, workforce management, performance monitoring, and process improvement. CORE SKILLS

Team Leadership • Production Operations • Warehouse Management • Employee Training & Coaching • Performance Management • Workforce Scheduling • Electronic Timekeeping Systems • Inventory Control • Quality Assurance • Safety Compliance • Process Improvement • Problem Solving

PROFESSIONAL EXPERIENCE

Amazon Fulfillment Center Chandler, AZ

Operations Supervisor / Production Team Lead July 2021 – July 2026

Promoted from Order Picker/Packer to leadership role based on strong performance and operational excellence.

Supervised daily operations for a team of 40 employees in a fast-paced fulfillment environment.

Managed employee attendance, scheduling, and electronic timekeeping records.

Conducted shift meetings, communicated production goals, and ensured compliance with safety and quality standards.

Trained, coached, and mentored employees to improve productivity and performance.

Collaborated with management to optimize workflow, staffing, and operational efficiency.

Earned recognition for outstanding accuracy, teamwork, and dedication.

Consistently supported fulfillment of 500+ orders while maintaining high quality standards.

Order Picker / Packer 2021

Accurately picked, packed, and prepared customer orders for shipment.

Maintained productivity, inventory accuracy, and workplace safety standards. Colley Home Care Oshkosh, WI

Caregiver January 2020 – 2021

Assisted clients with daily living activities while ensuring safety, comfort, and independence.

Maintained accurate records and communicated effectively with clients, families, and care teams.

Demonstrated strong reliability, professionalism, and customer service skills. EDUCATION & CERTIFICATIONS

Certificate in Business Management June 2013

Certificate in Computer Programming June 2010

ADDITIONAL QUALIFICATIONS

Microsoft Office (Word, Excel, Outlook) • Leadership & Team Development • Conflict Resolution • Time Management • Organizational Skills • Customer Service

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