Registration Specialist - Medical Assistant
Resume:
Jessica Brown
Franklin Park, IL *****
331-***-**** (C)
**********@*****.***
Registration Specialist/ Medical Assistant
A Very-Motivated Health Science major with exceptional experience in secretarial duties and customer/client satisfaction seeks a professional opportunity to utilize skills attained in academia and industry
EDUCATION and CERTIFICATIONS
Chicago State University, Chicago, IL
Bachelor of Science: Health Science, May 2013
Malcolm X College, Chicago, IL
Associate of Arts: General Studies, May 2011
Olympia College, Chicago, IL
Certificated: Registered Medical Assistant, March 2007
KEYS COMPETENCIES
1.Administrative Knowledge (data entry, confidentiality, recording, and office etiquette)
2.Ordering Labs-work and X-Rays
3.Phlebotomy Training
4.Quality Customer/Client Satisfaction
5.CPR and Animal CPR Certified
6.Strong Problem Solving
7.Excellent interpersonal and Communication skills
Proficient in Computer Software (Microsoft Word, Excel, PowerPoint, Access, Spreadsheet)
VOLUNTEERING EXPERIENCE
Vital Bridges Chicago, IL
1.Vital Bridges’ mission is to help people throughout metropolitan Chicago impacted by HIV and AIDS to improve their health and build self-sufficiency by providing food, nutrition counseling, housing, care coordination and prevention services.
EMPLOYMENT EXPERIENCE
Rush Medical Center Present
Ent
Access Specialist/Medical Assistant
●Schedule appointments
●Obtain blood samples
●Perform data entry
●Measure and record vital signs
●Clean exam rooms
●Answer phone calls
●Confirming benefits and referrals
University Of Chicago Medicine 2016-2020
Rheumatology
Medical Assistant
●Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart
● Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
●Assist physician and physician assistant in exam rooms
●Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
●Perform certain procedures, such as blood draws and EKGs.
Swedish Covenant Medical Group
OB
Medical Assistant
●Measurement of vital signs (temperature, pulse, respiration, blood pressure), height and weight.
●Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
●Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
●Schedules surgeries by making arrangements with the surgical center; verifying times with patients; preparing charts, pre-admission and consent forms.
●Collecting and preparing laboratory specimens
●Performing basic laboratory tests
●Repairing and administering medications as directed by a physician
Heartland Health Center 2014-2015
PSS/Medical Assistant
●Preprocedurepares patients for their visit, examination and/or treatment in accordance with established procedures. Obtains vital signs as necessary. Documents complaints based on information received.
●Prepares appropriate paperwork for procedures, laboratory work, tests, or referrals for provider/Community Health Nurse (CHN) signature and comment.
●Assists providers and nurses with procedures in accordance with established protocols. Assist providers and nurses in urgent and emergency medical situations, including obtaining and operating medical equipment in accordance with established protocols and standards.
●Administers medication and/or immunizations administered intramuscularly, intradermal or subcutaneously under the direction of an RN and physician. Appropriately documents medication administered.
●Provides front desk administrative support in Heartland Health Centers. Registers and assesses participants for program eligibility and screens participants for other social service needs or benefits and entitlements services.
●Performs operator functions, answers and accurately directs incoming calls from patients, community organizations, medical organizations, and other external parties
●Educates participants regarding patient responsibilities, services, sliding fee scale, patient rights, grievance policy and confidentiality.
●Collects participant financial assessment documentation prior to assigning sliding fee scale discount. Screens participants for other social service needs or benefits and entitlements services.
Ageless Eye Care Chicago, IL 2013-2014
Medical Administrative Assistant
●Maintaining patient records and processing insurance claims
●Schedule appointment
Best Buy Chicago, IL 2011-2014
Customer Service Specialist
●Provide friendly, fast, and accurate processing of all types of customer transactions
●Ensure quality customer service is provided to every guest to the store by offering additional solution support to customers
Higgins Animal Clinic, Chicago, IL 2009-2011
Receptionist/Veterinary Assistant
●Fed and examine animals
●Cleaned and disinfected cages and work areas by sterilizing laboratory and surgical equipment
●Provided post-operative care, administered medication orally or topically and prepare samples for laboratory examination
Macy’s, Chicago, IL 2008-2009
Sales Associate
●Focused on greeting and supplying exceptional service for customers’ every need
building a relationships
●Stock selves and keep store clean making sure areas aren’t cluttered
Do-Gone Fun, Chicago, IL 2007-2008
Kennel Attendant
●Assisted staff with socializing and comforting the pet owners and visiting pets
●Trained dogs’ basic obedience commands and monitored behavior for medical needs
●Prepared/Distributed dog treats
●Helped with laundry and dishes; and preparing food and feeding animals
Pet-Smart, Chicago, IL Fall 2007
Pet Care Specialists
●Monitored pets and provide necessary services for a safe and healthy stay in the Pets-hotel
●Performed a variety of tasks, including feeding, dispensing medications, exercising, and showing compassion and care for all the pets
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