Data & Operations Business Leader

Alberto Nova

************@*****.*** +39-351-***-**** +48-694-***-***

PROFESSIONAL SUMMARY

Business leader with 10+ years’ experience in data, finance, and operations across multiple industries, including insurance, finance, and technology. Proven track record in leading international teams, optimizing processes, and delivering measurable results.

WORK EXPERIENCE

IC Bellagio Jan. 2026 – Present

Business Relations Manager Como, Italy

Oversee end-to-end operational processes for a leading luxury travel provider specializing in bespoke Italian experiences for high-net-worth clients worldwide.

Lead the operations and analytics division, driving digital transformation through data-driven decision-making, workflow automation, and performance tracking.

Advise senior leadership on business growth strategies based on trend analysis, market data, and operational KPIs.

Develop and nurture strategic relationships with high-value clients and global partners, including leading US based travel agencies, frequently traveling to the United States to drive in-person account management and market expansion.

Marsh McLennan Apr. 2017 – Nov. 2025

Operations Manager - Continental Europe Data & Analytics Warsaw, Poland

(Aug. 2021 – Nov. 2025)

Led a pan-European data & analytics hub, managing hiring, resources, and performance development for cross functional teams.

Acted as Project Manager for fiduciary reporting, coordinating cross-country stakeholders and ensuring accurate, timely accounting outputs.

Drove key process improvements across 10+ European markets, including a 25% faster Time-to-Invoice cycle and a 20% improvement in claims processing efficiency.

Built and deployed executive dashboards (Excel, QlikSense, SAP Business Objects) to analyze insurance data and deliver actionable insights, strengthening transparency and decision-making at senior levels.

Served as the main liaison between senior leadership and operations, aligning regional initiatives with global strategy.

Senior Business Analyst - Mercer Warsaw, Poland

(Apr. 2017 – Jul. 2021)

Delivered strategic insights and fiduciary reporting that improved reliability and supported executive decision making for global clients in Oil & Gas and Pharma.

Enhanced fiduciary and accounting reporting processes, increasing transparency and accuracy of outputs. Partnered with Global Account Managers to strengthen client engagement.

Mentored and guided junior analysts, building a stronger, more effective analytics team. Morgan Stanley Nov. 2016 – Jan. 2017

Financial Analyst Budapest, Hungary

Delivered monthly analyses and detailed commentary on firm-wide service allocations. IBM Oct. 2015 – Oct. 2016

Sales Operations Specialist Budapest, Hungary

Worked closely with sales teams to develop and negotiate contracts and proposals, enhancing the sales process and customer engagement.

Tata Consultancy Services Jan. 2015 – Aug. 2015

Client Insights Analyst Budapest, Hungary

Conducted extensive sales and marketing analyses tailored to the needs of Nielsen’s FMCG and Pharma clients, providing insights that drove client strategies and business decisions. EDUCATION

Catholic University of the Sacred Heart 2013 – 2015 MSc in International Management

Milan, Italy

ESSCA School of Management 2014 – 2014

International Exchange Program Budapest, Hungary

Catholic University of the Sacred Heart 2010 – 2013 BSc of Business Administration, Finance Major

SKILLS

Milan, Italy

Leadership & Communication: Proven track record of leading cross-country teams, mediating between senior management and operational staff, and presenting complex data insights to stakeholders

Project Management: Advanced expertise in leading cross-functional teams, managing timelines, and delivering projects within budget and scope across multiple industries

Business Analysis: In-depth experience in performing rigorous business and financial analysis, contributing to strategic planning and enhanced business decision-making

Financial Reporting: Skilled in crafting detailed financial reports and performance metrics that support corporate financial planning

Data Analysis Tools: Proficient in using Microsoft Excel (advanced functions, pivot tables), QlikSense, SAP Business Objects, and Jira for data manipulation, visualization, and project tracking

Languages: Native in Italian, fluent in English, intermediate in Polish, and beginner in French

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