Data Operations & Quality Leadership

JESSICA CARRILLO

Apache Junction, AZ ***** 510-***-**** ********************@*****.***

PROFESSIONAL SUMMARY

Data operations leader experienced in team management, process improvement, data quality, and workflow optimization. Proven ability to lead teams of 10, develop KPIs and standard operating procedures, and implement scalable data processes in fast-paced environments. Skilled in cross-functional collaboration, employee training, and operational performance monitoring.

CORE SKILLS

Data Operations: Data Quality & Integrity, Data Governance, Data Analysis, Workflow Optimization, Cataloging Processes

Leadership: Team Management, Employee Training, SOP Development, KPI Monitoring, Process Improvement

Tools: Looker, Asana, Microsoft Office Suite, Google Workspace

PROFESSIONAL EXPERIENCE

Moov Technologies — Tempe, AZ

Manager of Data Team, Listings & Research April 2021–August 2026

Led a team of 10 direct reports, overseeing daily operations, workflow coordination, and professional development.

Designed, implemented, and optimized end-to-end data processes to improve efficiency and support business growth in a startup environment.

Maintained data accuracy and integrity across internal databases and public platforms, collaborating with engineering and sales teams.

Developed KPIs, SOPs, and training programs to improve data quality, standardize workflows, and support continuous improvement.

Target Financial and Retail Services — Tempe, AZ

Senior Collections Specialist / Trainer April 2017–September 2020

Managed escalated collections cases, resolved account issues, and negotiated payment arrangements while maintaining compliance.

Trained new-hire and seasonal employees to meet operational and performance standards.

Tracked and presented daily, weekly, and monthly performance metrics to support team reporting.

Hanjin Shipping America — Chandler, AZ

Pacific Northwest / Gulf Import Coordinator June 2014–December 2016

Monitored import cargo status and coordinated with terminals, customs, and customers to resolve shipment issues.

Managed customer communications, documentation updates, customs holds, and special-handling requests to support timely cargo release.

EDUCATION

High School Diploma — James Logan High School, Union City, CA June 1994

Contact this candidate