Senior Client Operations Manager, Commercial Insurance

YANA NEMIROVSKAYA

San Francisco Bay Area, CA

PROFESSIONAL SUMMARY

Senior Client Operations Manager with 9+ years of experience in commercial insurance, account operations, renewals, documentation, client service, and issue resolution. Experienced managing technology-sector commercial accounts through the full renewal cycle, coordinating with clients, Account Executives, carriers, and underwriters, and resolving billing and accounting discrepancies.

SKILLS

Insurance Operations: Commercial insurance, policy renewals, endorsements, certificates of insurance (COIs), cancellations, audits Client & Account Management: Client operations, account servicing, issue resolution, carrier coordination Renewals & Documentation: Full renewal cycle, proposal development, coverage comparisons, billing, documentation management Systems & Team Support: Proficient in Microsoft Office Suite, ImageRight, AMS-360, Indio, Ecerts and PandaDoc. WORK EXPERIENCE

Sep 2024 – Present

San Jose, California

Career Break – Parental Leave & Family Care

• Paused professional career to provide full-time care for and raise my child.

• Maintained professional readiness and am now prepared to return to the workforce. Jun 2023 – Aug 2024

United States

Senior Client Operations Manager / Sequoia Benefits & Insurance Services LLC

• Maintained documentation accuracy across client records, contracts, and certificates of insurance.

• Managed the resolution of 3–5 client issues weekly, collaborating with internal teams, clients, and insurance underwriters to investigate discrepancies and maintain seamless account operations.

• Owned the end-to-end insurance renewal cycle for a portfolio of technology-sector commercial clients, managing accounts from New Business handoff through renewal, including policy review, proposal development, billing, documentation, and carrier coordination.

• Partnered closely with Account Executives, clients, and insurance carriers to drive timely renewal execution, resolve complex billing and accounting discrepancies, and ensure accurate policy administration and high client service. Nov 2019 – June 2023 Senior Account Coordinator / The ABD Team

• Managed and serviced all aspects of a diverse commercial insurance portfolio, including policy renewals, endorsements, certificates, cancellations, audits, and account analysis.

• Analyzed and marketed new and renewal business to multiple insurance carriers, including State Fund, Hartford, and Employers; compared coverage and pricing and developed renewal proposals.

• Resolved account and coverage issues by coordinating with clients, Account Executives, internal teams, and carrier underwriters.

• Trained and onboarded new team members on account management systems, workflows, and insurance servicing procedures.

Jan 2017 – Nov 2019

San Francisco,

California

Commercial Line Account Manager / CAL Insurance & Associates, Inc.

• Coordinated commercial insurance requests across clients, carriers, and internal partners to support timely coverage changes.

• Reviewed claims, liability, contracts, and insurance requirements to resolve issues and reduce documentation gaps.

• Tracked renewals and coverage-related requests while maintaining accurate account records and client communication.

Jan 2016 – Jan 2017

San Francisco Bay Area

Project Coordinator / Lockton Companies

• Managed project documentation, timelines, and stakeholder communication to keep account deliverables organized and on schedule.

• Supported compliance workflows by organizing account records and handling certificates of insurance, subcontractor, and vendor documentation.

• Tracked issues and followed up with stakeholders to keep project and account deliverables moving without delays.

Mar 2015 – Dec 2015

San Francisco,

California

Account Assistant (Contractor) / Woodruff-Sawyer & Co.

• Coordinated client operations for commercial insurance accounts, managing requests, follow-ups, and internal communication.

• Maintained project coordination across account tasks, schedule tracking, and document follow-through.

• Supported issue resolution by researching account questions and routing documentation to the right teams.

• Assisted with risk management and claims-related documentation, keeping account records organized and accessible.

EDUCATION

01/2013 Bachelor of Science in Finance

San Francisco State University

Associate in General Insurance (AINS)

Department of Insurance

CERTIFICATIONS & LICENSES

Associate in General Insurance (AINS)

Property and Casualty Insurance License — Expires: Oct 2027

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