Data Entry Specialist and Documentation Support

Diane Hintz

Data Entry Specialist

*******@*****.*** Gibsonton, 33534 813-***-****

Summary

Resourceful professional with extensive experience in customer service, documentation coordination, and administrative support, seeking an Entry-Level Data Entry Specialist role. Proven ability to maintain detailed records, process information accurately, and navigate multiple software systems, honed through roles in medical devices, telecommunications, and rental assistance programs. Eager to leverage strong data entry skills and a commitment to accuracy to contribute to Maxion Corp's success in a remote capacity. Work Experience

Medicare Frontline Specialist, EngageCX

12/2024 – Present

Assist Medicare-eligible beneficiaries while maintaining CMS compliance. Pre-qualify callers and transfer qualified leads to licensed agents. Deliver empathetic customer service while meeting quality and productivity goals. Maintain detailed documentation and call records.

ERAP Customer Service Representative, AppleOne

04/2022 – 08/2022

Supported applicants with Emergency Rental Assistance Program applications, verifying documentation and application status.

Educated landlords and tenants regarding eligibility and available resources. Provided compassionate customer support during high-volume operations. Customer Service Advocate, Dialog Direct

01/2017 – 03/2022

Supported telecommunications customers through inbound phone support, creating new customer accounts and processing account changes.

Resolved complex billing, payment, and service-related issues. Consistently met and exceeded quality and productivity expectations. Technical Support & Customer Service Representative, Teleperformance / Sutherland Global Services / TeleTech

2015 – 2017

Troubleshot internet connectivity and email issues for a diverse customer base. Assisted customers with password resets and account recovery processes. Navigated multiple software systems concurrently to provide efficient support. Delivered effective technical support and customer education. Labeling Technician / Document Control Support, Ventana Medical Systems, Oro Valley 05/2009 – 09/2009

Collected and coordinated files and documentation from multiple departments for product- labeling activities.

Organized labeling-related records, ensuring required departmental information was available for processing.

Collaborated cross-functionally with internal teams in a regulated medical-device environment.

Supported documentation accuracy, traceability, and adherence to established procedures. Supply Chain Buyer, North Coast Electric

Managed supplier communications and procurement activities. Negotiated pricing and delivery schedules with vendors. Processed purchase orders and purchase requisitions efficiently. Maintained strong vendor relationships and procurement records. Supply Chain Expeditor, Rain Bird Corporation

Coordinated supplier deliveries and production schedules to ensure timely manufacturing. Tracked purchase orders and expedited critical material acquisition. Collaborated with vendors to resolve material shortages and delivery delays. Quality Control Technician III / Receiving Inspection, Various Medical Device & Manufacturing Companies

Companies included The Tech Group, ASM America, Sargent Controls, Rain Bird, WestMed, and Moll Medical.

Performed incoming and in-process inspections, First Article inspections, documentation review, receiving inspection, and production support. Supported data validation, nonconformance reporting, and ensured compliance with FDA, ISO, SOP, and GMP standards.

Education

Orlando College, Associate of Science, Computer Science, Orlando Ottawa University, Bachelor's Degree Coursework, Phoenix Completed 3 credits remaining.

Skills

Medical Device / Regulated Environments Documentation & Labeling Coordination Procurement & Supply Chain Support Quality Control & Receiving Inspection FDA / ISO / SOP / GMP Compliance Microsoft Office (Excel, Word, Outlook, PowerPoint) SAP / Oracle / PeopleSoft / ERP Systems Data Entry, Documentation & Data Validation Customer & Account Relationship Support Cross-Functional Communication Supplier & Vendor Relations Problem Solving & Process Improvement

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