Customer Service & Shift Management Professional
Resume:
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CONTACT
Jackson, MS *****
**********@*****.***
bold.pro
SKILLS
Account updating
Scheduling
Complaint resolution
Team collaboration
Client relations
CERTIFICATIONS
PT - Phlebotomy Technician
Dynamic professional with a proven track record at Chick-fil-A, excelling in client relations and complaint resolution. Adept at account updating and team collaboration, I consistently foster positive customer experiences while driving operational efficiency. My strong communication skills and attention to detail enhance team performance and customer satisfaction.
EXPERIENCE
April 2026 - Current
Customer Service Representative Chick-fil-A, Flowood, MS
Responded to customer requests for products, services, and company information.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Created and maintained detailed database to develop promotional sales.
September 2024 - March 2026
Manager Mazzios, Madison, Ms
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
February 2020 - October 2024
Shift Manager Popeyes® Louisana Kitchen, Brandon, MS
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
EDUCATION
05/2016
High School Diploma
Jim Hill High School, Jackson, MS
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SAMANTHA THOMPSON
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