Operations Manager / Coordinator

PHILIP N. BRYAN

832-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Security and Operations Leader with more than 30 years of progressive experience in law enforcement, industrial operations, and retail loss prevention. Proven expertise leading security operations across complex, high-risk environments while protecting personnel, facilities, critical assets, and business operations. Extensive experience managing investigations, incident response, regulatory compliance, risk mitigation, and cross-functional teams. Recognized for improving operational consistency, developing security procedures, mentoring personnel, and partnering with stakeholders to strengthen physical security programs and organizational resilience.

CORE QUALIFICATIONS

Physical Security Operations

Multi-Site Operations Management

Risk Assessments & Security Planning

Incident Command & Critical Incident Response

Security Investigations

Physical Security & Asset Protection

CCTV Surveillance Systems

Regulatory Compliance & Audit Support

Security Policies & Procedures

Crisis Management & Emergency Response

Vendor & Client Relationship Management

Training & Team Development

Operational Risk Management

PROFESSIONAL EXPERIENCE

Operations Manager / Operations Coordinator

Mistras Group Inc. 2012 – 2026

Led security and safety initiatives in high-risk industrial environments to protect employees, facilities, equipment, and client assets.

Conducted operational risk assessments and implemented mitigation strategies that strengthened overall site security and compliance.

Directed incident response activities, investigations, root cause analyses, and corrective action plans following operational and safety events.

Coordinated cross-functional teams, field personnel, contractors, and clients to ensure consistent execution of operational and security objectives.

Supported leadership during emergency situations by coordinating resources, communicating with stakeholders, and ensuring continuity of operations.

Developed and mentored supervisors and technicians while promoting accountability, safety awareness, and operational excellence.

Managed workforce planning, scheduling, staffing, and resource allocation across multiple projects.

Oversaw key industrial and manufacturing accounts with profit margins ranging from 12% to 23% while maintaining strong customer relationships.

Assisted with procurement processes, purchase orders, invoice approvals, and vendor coordination.

Ensured compliance with company policies, client requirements, and applicable safety standards.

Loss Prevention Specialist

Sears 2011 – 2012

Monitored CCTV surveillance systems to identify criminal activity, internal theft, and security violations.

Conducted investigations involving theft, fraud, and policy violations while maintaining detailed case documentation.

Partnered with store leadership to improve physical security procedures and reduce inventory shrink.

Coordinated offender apprehensions and supported criminal prosecutions through evidence collection and reporting.

Prepared incident reports and maintained documentation supporting compliance and legal proceedings.

Senior Police Officer / Field Training Officer

Houston Police Department Houston, Texas 1990 – 2010

Served 20 years protecting public safety through law enforcement, investigations, emergency response, and crisis management.

Conducted criminal investigations, interviews, evidence collection, and case preparation for prosecution.

Responded to high-risk incidents requiring rapid assessment, coordinated response, and effective decision-making.

Prepared investigative reports, affidavits, warrants, and legal documentation while maintaining strict procedural compliance.

Provided courtroom testimony supporting criminal prosecutions.

Managed conflict resolution and de-escalation during critical incidents involving diverse community stakeholders.

Served as a Field Training Officer for more than 10 years, training and mentoring newly assigned officers in investigative techniques, emergency response, policy compliance, and officer safety.

Coordinated emergency response efforts involving multiple agencies and specialized units.

Built strong working relationships with internal departments and external partners to support public safety initiatives.

KEY ACHIEVEMENTS

State of Texas Resolution Award (2010): Recognized for leadership in Anti-Burglary Initiative.

Chief of Police Unit Citation (2009): Contributed to arrest of 30+ burglary suspects.

52 Supervisor Commendations: Houston Police Department (1990–2010).

EDUCATION

Bachelor of Science

Police Science & Administration

Hardin-Simmons University

Abilene, Texas

Contact this candidate