Infrastructure Management & Network Support Expert

ATANU BANERJEE

Mobile: +91-987*******, 974-***-**** Email: *****.***@*****.*** Kolkata, India

Career Objective :

A skilled Infrastructure Management professional with over 12 years of experience in data center management, network support, and structured cabling. Seeking a challenging position where I can utilize my expertise in infrastructure maintenance, system implementation, and vendor management to contribute to organizational success.

Key Competencies :

• Team Leadership: Leading teams in system implementation and infrastructure management.

• Network & Data Center Support: Experience in data center maintenance, passive network cabling, and backup software rollouts.

• Vendor Management: Managing vendor relationships and ensuring SLA compliance.

• Customer Support: Providing data-voice support and ensuring customer satisfaction.

• Asset Management: Handling infrastructure asset rollout and maintenance. Technical Skills :

• Structured Cabling: Installation and commissioning of passive networks, fiber optic installations.

• Network L1 Support: Troubleshooting and supporting network operations.

• Hardware Maintenance: Managing the maintenance of IT hardware.

• Data Center Maintenance: Ensuring the proper functioning and cleanliness of data centers.

• Basic Data Networking & Switching Concepts.

• Thorough knowledge in CCTV along with NVR & DVR

• Proficient in Microsoft Word, Excel, PowerPoint and highly comfortable in usage of Microsoft Office 365

Certifications/Training :

• Preliminary training in CCNA.

Strengths :

• Great interpersonal & organizational skills

• Dealing with high stakes projects efficiently

• Can work well under pressure

• Interacted with vendors, contractors and professional services efficiently in order to maintain smooth running of the business.

Professional Experiences :

GTPLKCBPL PVT LTD :

ISP SUPPORT ENGINEER (16 April 2026 to Present)

• lease line support

• fiber patching

INSPIRISYS SOLUTION PVT LTD (CESC) :

Engineer Technical Support (Contractual) (December 2024 to14th April 2026 )

• AD support, network troubleshooting, and desktop support.

• Providing comprehensive support for infrastructure-related issues

• Asset management.

• Data Center Manage

• VC set up & Manage

WIZERTECH INFORMATICS PVT LTD

(CESC)

Service Engineer (August 2023-November

2024

• AD support, network troubleshooting, and desktop support.

• Providing comprehensive support for infrastructure-related issues. Ixora Global Services Pvt. Ltd. (at IBM Daksh, now Concentrix)

Network Support Engineer (October 2012 - July 2023)

• Provided L1 network support for passive network cabling, data center, and hub rooms.

• Conducted bi-annual BCP and LAN cabling architecture redundancy tests.

• Managed LAN cable maintenance, including repairs and replacements, and customer consultations.

NETWINGS INFOTECH:

Site Supervisor (2006 - 2012)

• Maintained operations for data and voice infrastructure at Wipro Ltd.

• Managed daily operations and documentation for site projects. THE WINGS,KOLKATA:

Site Supervisor (2004 - 2006)

• Supervised passive cabling projects across Eastern India, including fiber optic cable installations and network rack setups.

Key Projects

Handled multiple projects across sectors, including:

• Wipro BPO and Wipro Technologies

• TCS Kolkata

• BSNL DSLAM Project, Punjab

• NTPC Korba & NTPC Talcher

• Army Camps (Kolkata & Assam)

Achievements

• Awarded “Best Engineer” by Wipro BPO for outstanding performance in infrastructure management.

Educational Qualifications :

• Madhyamik (Secondary Education): West Bengal Secondary Education Board

• Higher Secondary: National Institute of Open Schooling (NIOS)

• Graduation : Swami Vivekanand Subharti University. Personal Information

• Date of Birth: 22 November 1984

• Marital Status: Married

• Languages Known: Bengali, Hindi, English

• Hobbies: Playing football, cricket

I hereby declare that all the information given above is true and correct to the best of my knowledge.

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