Mailroom Specialist Administrative & Data Support

Carmen J. Elliott

King, NC ***** 336-***-****

************@*****.***

Professional Summary:

Administrative analyst with proficient knowledge of data analysis, Microsoft Suite, operating printers, scanners, fax, and video conference platforms. Managed client files, filed tax returns, prepared reports for state filings. Able to work under pressure, meet deadlines, have a sharp eye for detail, and easily collaborate with team.

Work Experience:

Indirect Tax Administrative Assistant – Workforce Unlimited Inc. June 2024 – September 2026 and Jefferson Wells May 2023 – May 2024. Contractor for Reynolds American Inc, Winston-Salem, NC

• Managed client tax files and maintained organized documentation for indirect tax processing

• Prepared state filing reports and supporting paperwork with careful attention to detail

• Reviewed tax documents for completeness and routed items to the appropriate team members

• Supported data analysis tasks to verify return details and identify missing information

• Filed state excise zero returns

Customer Financial Services – Experis- Manpower Group Contractor for Pepsico, Winston-Salem, NC May 2021 – April 2023

• Invoice deduction resolution, customer relations, chargeback, credit reconciliation, applying adjustments in SAP (CRM and ECC).

• Prepared Microsoft Office reports summarizing account activity and unresolved items for internal review

Verification Analyst – Experis/Manpower Group Contractor for Reynolds American Inc. Winston-Salem, NC June 2009 – January 2021

• Performed analysis of retailer's quarterly reconciliation payment statements to determine if additional monies were owed - based on a retailer's contracts with a client and purchase volume history. Reimbursed retailer for contract gap periods, as requested by Trade Marketing representative

• Resolved and documented calls from retailers and Trade Marketing representatives regarding discounting payment discrepancies, non- payment inquiries, reissuance of lost checks, verification of accurate reporting of retailer's purchases from respective suppliers

• Analyzed supplier reports to identify retailer's purchase volume from supplier reports and linked data to respective retail accounts to ensure accurate rebate reimbursement

• Demonstrated working knowledge use of Microsoft Outlook, Excel, Word, Salesforce, SAP, and SharePoint

Education - Bachelors of Business Administration - Accounting and Finance, American Intercontinental University, Schaumburg, IL

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