Behavior Technician & Bilingual Psychology Student

LIZETTE MUNOZ-ISLAS

Charlotte, NC *****

704-***-**** - ********@*****.*** - WWW: Bold Profile

Professional Summary

Bilingual Bachelor of Science in Psychology student at UNC Charlotte with 2+ years of experience in high-volume, fast-paced environments. Recognized as Employee of the Month for excellence in interpersonal communication and reliability. Passionate about community advocacy and empowerment, with a proven ability to apply behavioral observation and conflict de-escalation in both professional and volunteer settings.

Skills

• Time management • Friendly and outgoing

• Attention to detail • Team player

PROFESSIONAL EXPERIENCE

05/2026 to Current Behavior Technician

Butterfly Effects Inc. – Charlotte Nc

Implemented individualized behavior intervention plans to support clients' developmental goals.

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• Monitored client progress and documented behavioral data for analysis and reporting.

• Collaborated with interdisciplinary teams to enhance treatment strategies and client outcomes.

• Trained and mentored new technicians on behavior management techniques and protocols. Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.

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Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.

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01/2023 to 06/2026 Barista

Starbucks – Charlotte, NC

Awarded Employee of the Month: Selected for consistently high performance and for maintaining a positive, productive store climate during peak volume periods.

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Conflict De-escalation: Effectively applied active listening and psychological principles to resolve customer concerns, ensuring a professional and welcoming atmosphere.

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Bilingual Service: Acted as a primary translator and point of contact for Spanish-speaking customers to ensure inclusive and accurate service.

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Operational Efficiency: Managed complex beverage production while meeting strict speed-of- service targets and food safety standards.

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EDUCATION

04/2026 Bachelor of Science: Psychology

University of North Carolina at Charlotte (UNCC) - Charlotte Relevant Coursework: Psychological Statistics, Research Methods, Biopsychology, Cognitive Psychology.

COMMUNITY INVOLVEMENT & LEADERSHIP

Volunteer Latines for Action, Change, and Empowerment (LACE) – UNCC

• February 2nd - Present]*

• Collaborate with student leaders to promote action, change, and empowerment within the Latine community at UNC Charlotte.

• Participate in outreach initiatives and events designed to foster an inclusive campus environment and advocate for student needs.

• Utilize bilingual communication skills to engage with a diverse student body and community members.

Languages

Spanish

Native or Bilingual

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