Patient Services Coordinator & Transport Specialist

Houston, TX (US) • *****************@*****.*** • +1-832-***-****

TESTIMONY EDOKPA

Patient Services Coordinator

Patient Services Coordinator coordinating timely patient transports and room turnovers with hands-on hospital experience. Reduces transfer wait times and keeps infection-control standards while supporting clinical teams and front-desk workflows. Aims to expand into patient flow coordination and scheduling to improve admission efficiency. EMPLOYMENT HISTORY

ENVIRONMENTAL SERVICES HOUSEKEEPER Feb 2021 – Present Encompass Health Rehabilitation Hospital Houston, TX PATIENT TRANSPORTER Sep 2025 – May 2026

Resource Logistics Houston

ASSISTANT MANAGER Aug 2023 – Nov 2024

Spirit Halloween Houston

EDUCATION

COLLEGE DEGREE LIBERAL ARTS & SCIENCES Jan 2021

University of Houston-Downtown Houston, TX

COURSES

DRIVER'S LICENSE Feb 2020 – Jan 2026

Driver's License

CPR CERTIFICATION

CPR Certification

BLS CERTIFICATION Apr 2025 – Apr 2027

BLS Certification

Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.

Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance. Practiced established infection control methods to reduce risks to patients, families, and medical staff. Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Trained new hires on hospital sanitation procedures and PPE handling, raising team adherence to safety protocols. Conducted terminal cleaning of isolation rooms after discharges, meeting infection-control protocols and audit standards. Cleaned and disinfected 16 patient rooms daily using hospital-grade EPA-registered disinfectants to prevent infections. Coordinated with charge nurses to prioritize high-acuity room turnovers, shortening bed turnaround time for admissions. Restocked nursing stations and supply closets each shift, reducing staff downtime waiting for linens and supplies. Logged chemical usage and equipment maintenance in digital inventory, enabling timely reorder and avoiding stockouts.

• Safely transported patients throughout healthcare facilities for procedures, testing, admissions, and discharge.

• Assisted patients with mobility needs while ensuring comfort and safety.

• Communicated effectively with nurses, physicians, and healthcare staff regarding transportation requests.

• Maintained patient confidentiality and adhered to HIPAA guidelines.

• Supported efficient hospital operations through timely patient transport services.Prioritized transport requests during high- volume shifts to cut average patient wait time for transfers. Maintained wheelchair and gurney cleanliness per infection control checklists, passing audits without citations. Escorted patients between units using hospital transport protocols, reducing transfer confusion and delays. Worked contract with MD Anderson

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations. Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Helped oversee the daily operations of the store, managing staff and inventory. FIRST AID CERTIFICATION

First Aid Certification

SKILLS

Cashiering, Serving Experience, Customer Service, Sales, Cash Handling, Food Service, Serving, Childcare, Communication skills, Medical administrative support, Hospital experience, Nannying, Forklift, Assembly, Time management, Medical receptionist, Office experience, Organizational skills, Medical terminology, Front desk, Typing, Early childhood education, IOS, Google Docs, Cash register, Patient monitoring, Cleaning and sanitizing, Cleaning techniques, Cleaning and sanitation, Team collaboration, Sanitation procedures, Infection control LANGUAGES

English (Native), Spanish (Novice)

REFERENCES

Solomon Guerrero, Encompass Health and Rehabilatation Hospital (*******.********@***************.***, 832-***-****); India Nicks, Encompass Health and Rehabilitation Hospital ( *****.*****@***************.***, 713-***-****); Balraj Sra, Encompass Health and Rehabilitation Hospital 832-***-****); Porchia, Encompass Health and Rehabilitation Hospital (281-***-****); Kenneth Fierls, Spirit Halloween (*************@*****.***, 832-***-****); Clinton Johnson, Spirit Halloween (**************@*****.***, 281-***-****); Joshua Barnes, Spirit Halloween (***************@*****.***, 346-***-****); Jai'dyn Wesley, H&M (*************@*****.***, 346-***-****)

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