Bilingual Operations & Logistics Support Specialist

BRAULIA CELENE MACIAS HERNANDEZ

720-***-**** • ************.**@*****.*** • Texas

PROFESSIONAL SUMMARY

Bilingual Operations, Logistics & Administrative Support Specialist with 15+ years of experience in customer service, dispatch operations, inventory control, and team coordination. Proven track record in route optimization, high-volume communications, problem resolution, and cross-functional team support. Proficient in SAP, Route Planner, W-Pass, Microsoft 365, and digital workflow tools to manage daily inquiries, streamline workflows, and ensure client satisfaction.

PROFESSIONAL EXPERIENCE

Ryder Last Mile 03/2021 – Present

Operations Coordinator (Remote)

Conduct customer follow-up calls and manage high-volume email correspondence to gather feedback and resolve service inquiries efficiently.

Collaborate with drivers to optimize delivery routes using Route Planner and proactively communicate potential delays to ensure client satisfaction.

Manage inventory accuracy, compile operational reports, and support transportation compliance in a fast- paced remote environment.

Whirlpool Corporation 05/2018 – 03/2021

Inventory Clerk

Managed shipping, receiving, and inventory control systems within a fast-paced environment while maintaining high data accuracy.

Served as a key point of contact for customer and vendor communications regarding product availability, shipment tracking, and delivery timelines.

Resolved order discrepancies and delivery delays proactively by collaborating with freight carriers and cross- functional internal teams.

Utilized SAP, W-Pass, and digital communication tools to maintain accurate inventory records and generate daily operational updates.

Prime Source Staffing 05/2014 – 01/2018

Group Lead – Shipping & Receiving

Supervised daily shipping and receiving operations for a high-volume facility, driving productivity targets and strict order accuracy.

Interacted directly with clients, external vendors, and carrier representatives to address customer service requests, return issues, and order inquiries.

Trained and coordinated team members on standardized packaging, documentation, and quality control procedures.

Managed schedule timelines and order processing workflows to ensure client delivery expectations were consistently met.

Aleman's Trucking Prior Experience

Owner / Operations Manager

Directed dispatch operations, route planning, driver coordination, and administrative functions to ensure continuous operations.

Managed payroll processing, onboarding, recruiting, compliance documentation, and emergency road assistance coordination for drivers.

Braulia Hernandez — Resume Page 1 of 1

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