Customer Service & Shift Operations Professional
Resume:
MILWAUKEE, US • ***************@*****.*** • 414-***-****
FRASTACIA GAINES
Customer Service Professional
PROFESSIONAL SUMMARY
Customer Service Professional with over 14 years of extensive expertise in enhancing customer satisfaction and loyalty. Proficient in multi-line phone systems, data entry, and problem-solving, with a proven track record of maintaining confidentiality and composure under pressure. Passionate about leveraging communication skills to drive innovative solutions and improve service delivery.
EMPLOYMENT HISTORY
Supportive Home Care
Iris
Meal prep
Light housekeeping
Laundry
Assist with bathing, dressing etc
SHIFT MANAGER
Sep 2020 – present
Sep 2020 - Jul 2024
Taco Bell
•Ensure staff assigns tasks to employees on shift.
•Address and resolve customer inquiries and complaints.
•Keep track of inventory, ensuring it is well stocked and ready for the following day.
CAREGIVER
Sep 2017 - Nov 2021
Homes of Independent Living
•Assist consumers in learning independent living skills.
•Monitor consumers' medication adherence as directed by their physician.
•Ensure residents maintain acceptable standards of personal hygiene.
•Ensure the house complies with DH3 83 CBRF regulations.
QUALITY ASSURANCE
Apr 2015 - Sep 2017
Pitney Bowes
•Track information and apply consultative skills regarding our service.
•Build strong customer loyalty by finding the right solutions to customer needs.
•Suggest new value to result in an upsell.
SHIFT MANAGER
McDonald's Corporation
•Ensure staff assigns tasks to employees on shift.
•Address and resolve customer inquiries and complaints.
•Keep track of inventory, ensuring it is well stocked and ready for the following day.
EDUCATION
Oct 2011 - Sep 2015
MEDICAL BILLING & CODING
2011 - 2012
Milwaukee Career College
HIGH SCHOOL DIPLOMA
Project Stay High School
SKILLS
2010
Customer Service, Data Entry, Word Processing, Multi-line Phone Systems, Communication, Problem Solving.
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