Senior IT Leadership & Program Management

ARNOLD G. BUDUAN, MBA, CSM, CSPO, CSSGB

**** ***-*-**** **** Highland Park, Illinois 60035

847-***-**** (C) **************@*******.***

SUMMARY PROFILE AND OBJECTIVE

Business-minded and technically sophisticated professional/leader with more than 30 years of broad experience in developing and implementing technology solutions that decrease costs, increase performance and positively affect the bottom line. Significant years of leadership experience within diverse cross-functional teams and information technology / system environments. Expert in full project management and life cycle development from initiation to implementation and integration. Polished teambuilding skills with innate leadership capabilities. Able to solve problems / issues under extreme pressure, excel in a fast-paced work environment, and communicate across all organizational levels. Seeking a Senior IT Leadership and Management position to assist an organization strategize and execute their IT roadmap and vision. Key strengths include:

Leadership & Teambuilding

Portfolio/Program/Project

Management

Strategic Planning

Process Improvement

Creative Problem Solving

Staff Training & Supervision

Critical Thinking

Budgeting & Cost-Control

Vendor Management/Relations

Capital Management

Customer Service

Business/Systems Analysis

Customer Service

Strong Communicator

CAREER HISTORY

Ricoh USA, Chicago, IL, September 2022 - Present

Sr IT Director - responsible for the functional and architectural solution and design in delivering business objectives/goals for the Sales

& Marketing Team, to include the delivery and support of the organization’s sales applications and e-commerce/e-procurement platform (B2B), enabling the Sales & Marketing organizations to efficiently and effectively sell our services and product offerings:

Provide leadership, mentoring, coaching, development and support to a team of employees, contingent workers and Application Managed Services Vendors, consisting of managers, project managers/ business analysts, integration and software/system architects, developers and testers

Responsible for the digital transformation and migration of the enterprise quoting and CRM systems

AI Roadmap - working with Sales and Enterprise IT to build and identify the roadmap to leverage AI to drive and increase efficiency and effectiveness

Maintain and strengthen the relationships with cross functional business teams

Responsible for resource allocation to include staff augmentation, separation and performance appraisal

Responsible for budget planning, forecasting and reconciliation and cost control

Assisting in adopting an Agile concept and technology trends in business processes and software development

Collaborate with the Program Operational Team to prioritize escalations and production issues

Collaborated with the PMO team to streamline and improve project management practices

Provide monthly dashboard reporting/presentation to Executive Leaders on key initiatives

Collaborate with the PMO to value score, prioritize and plan for strategic and tactical initiatives Lawson Products, Chicago, IL, March 2016 - September 2022 Director of IT Application (direct report to the CIO) - responsible for the customization, delivery and support of the organization’s sales applications and e-commerce/e-procurement platform (B2B), enabling the Sales Force organization to efficiently and effectively sell our services and products offerings:

Provided leadership, mentoring, coaching, development and support to a team of 12 employees and 4 contractors consisting of managers, project managers/ business analysts, integration and software architects, developers and testers

Seat on the IT Leadership team aimed to provide strategic and tactical directions on software, infrastructure, process, vendor and staffing needs/changes

Responsible for resource allocation to include staff augmentation, separation and performance appraisal

Responsible for budget planning, forecasting and reconciliation and cost control

Accountable for the strategic direction of the organization’s mobility and e-commerce platform while assessing modern technology platforms to support the growth of the organization

Introduced the concept and implementation of Shift-left Methodology and Scrum to increase quality in SDLC

Collaborated with the PMO team to streamline and improve project management practices

Collaborate with the Program Operational Team to prioritize escalations and production issues ARNOLD G. BUDUAN P a g e 2

Spearheaded a Sales Technology Council aimed to collaborate and understand the needs of Sales Force by way of technology

Provided monthly dashboard reporting/presentation to Executive Leaders on key initiatives

Active member of the IT Cybersecurity Team

Collaborated with Executive Leaders and the PMO to value score, prioritize and plan for strategic and tactical initiatives Allstate Insurance, Northbrook, IL, May 2014 - March 2016 IT Manager (Drivewise / Connected Car / IoT) - responsible for the delivery and production/operations of a telematics-based program designed to improve driver safety and promote good driving behavior

Managed, mentored and provided technology and operational leadership to a team of 30+ IT team consisting of project managers, business analysts, systems analysts, data architects, technical leads, developers and testers

Responsible for resource allocation to include staff augmentation, separation and performance appraisal

Responsible for budget forecasting and reconciliation and cost control

Collaborated with Business Sponsors, Product Managers, and Project Management Office to define, prioritize and align project priorities

Collaborated with the Program Operational Team to prioritize escalations and production issues

Provided oversight and consulting with Infrastructure migration and builds

Collaborated with the Project Management Office to estimate and prioritize project intake and improve process

Provided dashboard reporting to Senior Leadership

Led, recommended and took part in design and architectural solutions with various technology architects: solutions, environment, security, network, and server architects

Provided status reporting to Business Sponsors and Senior Management

Team member of a Lean Six Sigma team to improve device inventory management and cost EARLIER CAREER

DELIVERY MANAGER/SR. PROJECT MANAGER/TECHNICAL LEAD/ SOFTWARE DEVELOPER/CUSTOMER SUPPORT, Dec 1993 - May 2000 Successfully held various roles from Customer Support, Technical Roles and Delivery/Sr. Project Management roles in various industries:

Implemented PMO processes and best practices

Cross-functional collaboration with business teams to plan and implement business solutions

Process Improvement

Conceptualized, designed and developed numerous applications software for financial, membership, marketing, billing and human resource process utilizing Microsoft platform and infrastructure

Developed Software Development methodologies

EDUCATION / CERTIFICATION

Master of Business Administration with Distinction - Keller Graduate School of Management, Gurnee, IL Bachelor of Science in Computer Science - DeVry Institute of Technology, Chicago, IL Certified Six Sigma Green Belt - Lawson Products, Inc. Certified Scrum Master - Scrum Alliance

Certified Scrum Product Owner - Scrum Alliance

MILITARY SERVICE

SECTION LEADER United States Marine Corp (various locations: Stateside and Overseas) Active Duty: 1986–1990, Ready Reserve: 1990–1994

Served as Non-Commissioned Officer (NCO), performing diverse administrative functions in a military setting. Fostered a genuine leadership image to a team of 10-15 Marines.

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