IT Technician & Network Support Specialist

William Lawton

SUMMARY

Experienced IT Technician with over four years of hands-on expertise in desktop support, network management, and IT operations. Proven track record in leading large-scale PC migration projects, providing exceptional end-user support, and optimizing system performance. Adept at troubleshooting hardware, including Zebra Printers, and software issues, managing IT operations, and delivering comprehensive technical solutions. CompTIA Network Certified with hands on experience with Cisco Network operations.

EDUCATION

Tennessee College of Applied Technology, Mckenzie, TN

IT - Information Security Analyst Technical Degree; December 2022

CERTIFICATIONS

CompTIA A+ Certified

CompTIA Network+008 Certified

CompTIA Operations Specialist CIOS

HDI Certified

SKILLS

Cisco Routers & Switches

Wireless Access Points

TCP/ICP

Active Directory

Computer Hardware

Zebra Printers

LAN/DNS/WAN

Linux/Windows/Mac OS

Network Cabeling

EXPERIENCE

MurTech Consulting (Short Term Contract)

Tier 2 Desktop Support Technician

February 2025 – Present

Utilize ServiceNow to open and resolve IT tickets.

Provide desktop support for over 100 employees.

Manage IT operations for the entire corporate office of Aramark.

Use remote software to troubleshoot and fix end-user laptops.

Grant Computer Repair

Self-Owned Business / Computer Technician

December 2022 – Present

Established and managed an independent IT repair business, specializing in servicing desktops, laptops, tablets, phones, and networks.

Provided on-site and remote support, swiftly resolving technical challenges to minimize downtime and enhance client productivity and satisfaction.

Managed all aspects of business operations, including client interactions, scheduling, equipment procurement, and inventory management, optimizing efficiency and profitability.

Delivered exceptional customer service by effectively communicating technical solutions.

PACS (short term contract)

Computer Technician / Cable Technician

November 2024 – December 2024

Performed a cutover and ran five cable drops in a nursing home.

Swapped out all network equipment.

Re-imaged 40 computers and replaced all office computers.

Installed and configured 14 new access points.

Completed these tasks at two different locations.

CompuCom (short term contract)

IT Technician

May 2024 – May 2024

Decommissioned 30 old computers and redeployed them with a new image and updates.

Ensured all end users had no complications and minimized downtime.

Field Nation (various contracts)

IT Support Technician

January 2021 April 2024

Worked for multiple clients, including Agilant Solution Inc., Geeks on Site, Geodis, Advatek, My Computer Works, and Masters Telecom. Completed computer contract work through Field Nation.

Installed and configured a new wireless printer/scanner, providing detailed guidance to end-users on printing and scanning from mobile devices and computers, enhancing operational efficiency and user convenience.

Utilized remote desktop technology to diagnose and resolve issues, including running SFC/scannow, virus removal, and OS updates on end-users' computers, ensuring minimal downtime and optimized system performance.

Successfully re-imaged and upgraded Windows 10 machines, improving system reliability and performance to meet evolving business needs.

Led the installation of 50 desktop PCs, ensuring seamless deployment and setup to support organizational growth and operational demands.

Implemented security measures by hacking local admin accounts and resetting forgotten passwords on five PCs, bolstering system integrity and user accessibility.

Resolved a Windows 10 blue screen issue by diagnosing and replacing a faulty HDD, restoring system stability and minimizing downtime.

Set up Windows 11 local accounts and integrated printers, facilitating smooth transitions to new operating systems and enhancing workplace productivity.

Installed and configured a business-grade edge router, optimizing network performance and ensuring robust connectivity across the organization.

Efficiently replaced and upgraded approximately 15 staff PCs at Marriott Hilton Hotel, ensuring minimal disruption to daily operations.

Workwear Outfitters (Contract)

IT Technician

August 2023 – March 2024

Led a team of three technicians in providing end-user support and overseeing the re-imaging of over 1,000 computers at the corporate location and three other company sites in Tennessee.

Provided desktop support to end-users across different sites, promptly addressing issues to mitigate downtime and maintain high levels of productivity throughout the organization.

Provided both on-site and remote support, swiftly resolving technical challenges to minimize downtime and boost end-user productivity and satisfaction.

Successfully led a seamless PC migration project for the entire company, ensuring smooth transition of systems and data for over 1,000 employees.

Installed and configured 300 Zebra printers, enhancing office infrastructure.

Installed software and hardware upgrades on PCs, optimizing performance.

Leveraged advanced bash scripting to automate routine tasks and troubleshooting processes, significantly reducing system downtime and operational costs across the company's extensive network.

Conducted thorough troubleshooting and resolution of hardware and software issues for iOS and Mac laptops, demonstrating expertise in resolving technical problems.

LKQ Corp. (6 month contract)

Desktop Support Technician

April 2023 – October 2023

Successfully led a seamless remote full PC migration project from corporate headquarters, overseeing the transition of over 500 computers with a focus on efficient system and data transfer to enhance user experience.

Provided expert desktop support to end-users, troubleshooting hardware and software issues to minimize downtime and optimize workstation functionality.

Collaborated with cross-functional teams to streamline IT processes and deliver comprehensive technical solutions to end-users.

Demonstrated strong problem-solving skills by resolving complex technical issues, maintaining high user satisfaction and productivity.

Proactively identified opportunities for process improvement, implementing solutions that positively impacted overall IT operations.

Worked with a team to remediate VDI machines of vulnerabilities on a mass scale using CrowdStrike.

Effectively managed inbound and outbound calls with end-users, providing expert troubleshooting for issues including password resets, software troubleshooting, and account problems.

Collaborated closely with Mac and iOS users, delivering proactive troubleshooting and expert support to resolve technical issues promptly.

TekSytems (Short term contract for Dell and Ford Credit Union)

Computer Technician

March 2023 – August 2023

Assisted in a major migration of over 300 computers at Cummins, collaborating with the Dell team to ensure a seamless transition of systems and data.

Led the re-imaging of over 300 employee computers at Ford Credit Union, ensuring seamless functionality and performance across all systems.

Played a key role in the successful execution of mass migration for Cummins, contributing to the efficient transfer of software, hardware, and user data.

Provided technical support and troubleshooting expertise during the migration process, addressing issues promptly to minimize downtime and disruptions.

Collaborated closely with both internal and client teams to ensure all aspects of the migration were executed according to established timelines and quality standards.

Contributed to documenting migration processes, creating guides and resources that enhanced the team's ability to manage similar projects in the future.

Played a pivotal role in orchestrating a large-scale PC migration, ensuring seamless transfer of all user data with zero data loss.

Re-imaged and configured laptops meticulously to prepare for the migration, ensuring all systems were up-to-date and ready for deployment.

Delivered expert technical support and troubleshooting throughout the migration process, promptly resolving issues to minimize downtime and maintain business continuity.

Contact this candidate