Entry-Level Technical Support & Data Analyst

Sk Abdul Mosarraf

Bhadrak *****************@*****.*** +91-637******* LinkedIn Github LeetCode PROFESSIONAL SUMMARY

MCA graduate with a strong analytical and troubleshooting foundation and hands-on experience in Python, SQL, MS Excel, Power BI, and data validation, seeking an entry-level Technical Support Engineer role. Comfortable diagnosing issues, working with databases and web technologies, and explaining technical problems in plain language. Known for accuracy, quick learning, patience, and clear communication when translating user problems into reliable solutions. EDUCATION

KIIT University, Masters In Computer Applications Aug 2023 – July 2025

• CGPA: 7.09/10.0

Bhadrak Autonomous College, Bachelor Of Computer Applications Aug 2020 – June 2023

• CGPA: 7.77/10.0

Government Elementary Teacher Education Institution, Cuttack, Diploma in Elementary Education Sep 2017 – Feb 2020

• Percentage: 75.4%

Presidency Jr College, Science Apr 2017

• Percentage: 51.1%

Zilla School Bhadrak, Class X Apr 2015

• Percentage: 75.5%

TECHNICAL SUPPORT SKILLS

Troubleshooting: Issue reproduction, root-cause analysis, log and error-message reading, step-by-step problem isolation Operating Systems: Windows and Linux fundamentals; basic command-line usage (Command Prompt, Bash) Networking Basics: TCP/IP, DNS, DHCP, IP addressing, LAN/WAN, VPN, firewall concepts; ping, ipconfig, tracert Additional Skills: Debugging and Troubleshooting, Software Testing and Documentation, OOP Concepts, Data Structures, SDLC RELEVANT PROJECTS

Nexzi Tech – Career Platform Website Link

• Co-built and deployed a live web platform for a student career-services startup, offering internships, projects, and mentorship.

• Developed multi-section pages (programs, mentorship, career support) and a validated application form for student signups.

• Collaborated with a teammate end-to-end from design to deployment, dividing and integrating front-end work. SKILLS RELEVANT TO MIS & DATA ANALYTICS

Data Analytics Tools: MS Excel (Pivot Tables, VLOOKUP, Charts), SQL (MySQL), Power BI (basic), Python (Pandas basics) Statistics: Descriptive statistics (mean, median, correlation) – self-taught fundamentals Databases & Data Handling: MySQL, data validation, structured data entry and processing Programming: Python, Java

Web Technologies: HTML, CSS, JavaScript

SOFT SKILLS

• Problem-Solving and Critical Thinking

• Clear Communication – explaining technical issues in plain language

• Patience, Empathy and Active Listening with users

• Customer Service and Documentation

• Team Collaboration, Time Management and Quick Learning LANGUAGES

• English, Hindi, Odia, Urdu

EXTRACURRICULAR

• Volunteer – Art of Giving: Helped in community service activities and supported social work programs

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