Pharmacy Technician Candidate and Caregiver

BRANDY GILCHRIST

Adamsville, TN *****

731-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Pharmacy Technician graduate and PTCB candidate with 14+ years of healthcare and customer- service experience, including hands-on pharmacy training, optical healthcare, patient intake, insurance verification, medical documentation, and direct patient care. Experienced in prescription data entry, SIG codes, medication abbreviations, insurance rejection resolution, EHR systems, patient records, and pharmacy customer service. CORE SKILLS

• Prescription Data Entry

• Pharmacy Workflow

• Medication Abbreviations & SIG

Codes

• Insurance Verification & Rejections

• Patient Records & Medical

Documentation

• Electronic Health Records (EHR)

• HIPAA Compliance

• Pharmacy Customer Service

• Patient Intake & Scheduling

• Medication Reminders

• Elderly & Compassionate Care

• Optical Dispensing & Frame

Adjustments

• Contact Lens Education

• Computer & Pharmacy Systems

• Patient & Family Communication

• State & Federal Pharmacy

Regulations

PROFESSIONAL EXPERIENCE

Pharmacy Technician Externship 05/2026 – 08/2026

Bryan University — Adamsville, TN

• Processed and filled prescription orders under the direct supervision of a licensed pharmacist.

• Entered patient and prescription information accurately using medication abbreviations and SIG codes.

• Prepared prescription labels and maintained accurate patient profiles.

• Investigated insurance rejection codes and communicated with insurance providers to clarify coverage and resolve issues.

• Provided professional and compassionate customer service at the pharmacy pickup window and by telephone.

• Referred clinical questions and medication-related concerns to the pharmacist appropriately.

• Followed pharmacy procedures and applicable state and federal requirements for safe medication handling and dispensing.

Caregiver 11/2024 – 01/2026

Self-Employed — Stantonville, TN

• Provided compassionate daily care and assistance to elderly clients while maintaining safety, dignity, and comfort.

• Provided medication reminders and monitored vital signs according to client care needs.

• Observed and reported changes in clients' conditions to healthcare providers and family members.

• Developed trusting relationships with clients and families through dependable communication and compassionate service.

• Maintained professionalism, confidentiality, and attention to detail while providing

• individualized care.

Optician 08/2021 – 09/2024

Dodd Eye Clinic — Adamsville, TN

• Maintained accurate patient records, prescriptions, medical histories, and insurance information using electronic health record systems.

• Performed precise frame fittings, adjustments, measurements, and repairs to support patient comfort and visual needs.

• Educated patients on contact lens use, cleaning, care, and hygiene.

• Assisted patients in selecting eyewear based on prescriptions, fit, comfort, and individual needs.

• Supported eye examinations and assisted with identifying and documenting patients' visual needs.

• Provided professional, patient-centered service in a busy healthcare environment. Optical Receptionist 03/2018 – 017/2021

Rogers Eye Clinic — Savannah, TN

• Managed front-desk operations including patient registration, intake, scheduling, and telephone communication.

• Verified insurance coverage and obtained required authorizations to support accurate billing.

• Coordinated appointment schedules for optometrists and ophthalmologists.

• Maintained accurate patient information and documentation.

• Communicated with patients regarding appointments, insurance, and clinic procedures.

• Provided courteous and professional customer service while managing multiple priorities. EDUCATION

Pharmacy Technician Program 08/2026

Bryan University – Tempe, AZ

Completed pharmacy technician education and hands-on externship training. PTCB Certification: In progress

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