DURGA PRAVALLIKA
Lowell, MA +1-475-***-**** ***************.*****************@***********.** LinkedIn Portfolio PROFESSIONAL SUMMARY
• Workday HRIS Analyst with 7+ years of experience across HR systems, payroll operations, employee data management, and production support, including experience supporting U.S. and global HR/payroll environments.
• Hands-on experience with Workday HCM, Core HCM, Workday Studio, EIB, business processes, integrations, and reporting, supporting employee lifecycle transactions, HR data flows, system changes, and day-to-day HRIS operations.
• Combines functional HR and payroll knowledge with UAT, regression testing, SQL, Excel, data reconciliation, root-cause analysis, and integration troubleshooting to maintain accurate HR data and reliable downstream processing.
• Experienced in supporting onboarding, employee changes, compensation data, payroll adjustments, terminations, final pay, and year-end activities, connecting HRIS functionality with practical employee lifecycle and payroll requirements.
• Works across HR, Payroll, Finance, and IT teams to resolve production issues, validate system changes, strengthen HR data controls, and support dependable HRIS operations across structured enterprise environments. TECHNICAL SKILLS
Workday & HRIS: Workday HCM, Core HCM, Workday Payroll Support, HRIS Administration, Employee Lifecycle Management, Business Process Support, Employee Data Management, HR Data Validation, HRIS Data Governance Workday Integrations: Workday Studio, Enterprise Interface Builder (EIB), Inbound & Outbound Integrations, Workday Data Loads, Integration Monitoring, Integration Troubleshooting, Data Transformation Workday Reporting & Analytics: Workday Reporting, Custom Reports, Calculated Fields, HRIS Reporting, Payroll Reporting, HR Data Analysis, KPI Reporting
HR & Payroll Operations: Payroll Processing, Payroll Reconciliation, Onboarding, Terminations, Retroactive Adjustments, Off-Cycle Payroll, Final Pay, Direct Deposits, ACH Processing, Year-End Payroll
Compensation & Benefits: Compensation Administration, Compensation Data Management, Benefits Data Validation, Compensation & Benefits Support, Payroll Adjustments
ERP & HR Systems: SAP HCM (PA, OM, Time Management, Payroll), SAP CRM, Workday, HR/Payroll Systems, Cross-System Data Support, System Troubleshooting
Testing & Production Support: UAT, Regression Testing, Test Case Execution, Data Testing, Defect Tracking, Production Support, Root-Cause Analysis, Exception Management, Issue Resolution
Data & Reporting Tools: SQL, Microsoft Excel, PivotTables, VLOOKUP/XLOOKUP, Tableau, Data Reconciliation, Data Validation, Data Auditing Process & Stakeholder Management: Requirements Gathering, Business Process Analysis, Process Improvement, Workflow Optimization, Process Documentation, End-User Support, Cross-Functional Collaboration PROFESSIONAL EXPERIENCE
Workday HRIS Analyst Jun 2025 - Present
Truist Bank USA Remote
• Configured Workday Core HCM business-process updates across employee lifecycle workflows, strengthening routing and approval accuracy by approximately 24% through validation with HR Operations before production release.
• Developed Workday Studio and EIB integrations for recurring inbound and outbound HR data exchanges, improving successful downstream data processing by approximately 19% through transformation and validation controls.
• Diagnosed Workday integration failures and employee-data exceptions through integration monitoring and root-cause analysis, reducing recurring production issues by approximately 26% in collaboration with HRIS and technical teams.
• Built Workday custom reports and calculated fields for workforce and HR data analysis, improving stakeholder visibility into employee records and processing exceptions by approximately 21%.
• Executed UAT and regression testing across 28 test scenarios per release cycle, documenting defects and validating Core HCM, business- process, reporting, and integration changes before production deployment.
• Reconciled employee, compensation, and payroll-related records using Workday, SQL, and Excel, reducing unresolved downstream data exceptions by approximately 23% through structured monthly validation. Graduate Assistant - IT & Systems Support Jan 2024 - May 2025 University of Bridgeport Bridgeport, CT
• Resolved 25-30 weekly support requests across hardware, software, accounts, and university systems through structured technical troubleshooting, restoring dependable system access for students, faculty, and staff.
• Deployed standardized system images, software installations, and device configurations across 15+ computers monthly, maintaining consistent and reliable environments for daily academic operations.
• Monitored recurring incidents and system-performance patterns across university systems, identifying operational gaps that helped reduce repeat technical issues by approximately 15%.
• Authored detailed troubleshooting procedures and resolution guidance for 20+ common technical scenarios, giving IT staff reusable documentation for recurring service requests and incidents.
• Assisted end users across academic and administrative functions, addressing routine technology incidents with an estimated 90%+ resolution rate within established IT support procedures.
• Coordinated system maintenance and process-improvement activities with university IT staff, shortening recurring device setup and technical support tasks by roughly 10%.
HR & Payroll Operations Analyst Oct 2022 - Apr 2023 Cognizant Technology Solutions India Pvt. Ltd. India
• Processed employee payroll records for the U.S. Paychex Pay Project across multiple schedules, applying detailed wage and employee- data checks that supported approximately 98% processing accuracy.
• Verified new-hire, banking, and payroll information before scheduled payroll processing, identifying incomplete employee records early and reducing avoidable downstream corrections by roughly 12%.
• Reconciled employee payroll inputs through Microsoft Excel and record-level validation controls, clearing approximately 15-20 data exceptions per pay period before final processing.
• Diagnosed direct-deposit and wage discrepancies through detailed transaction analysis and root-cause checks, improving resolution turnaround by an estimated 18% for recurring payroll cases.
• Addressed employee inquiries involving wages, direct deposits, and new-hire payroll records, closing approximately 85% of routine payroll cases without secondary escalation.
• Established documented validation and exception-handling procedures across 10+ recurring payroll case types, improving processing consistency across HR and Payroll Operations support. HRIS Analyst May 2022 - Sep 2022
Accenture Solutions Pvt. Ltd. India
• Administered Workday-supported payroll setup, retro adjustments, ACH activities, terminations, and final pay across 5 core HR/payroll processes, maintaining synchronized and accurate employee and payroll records.
• Validated employee, compensation, and payroll information through Workday and Microsoft Excel, maintaining approximately 97% first- pass data accuracy before critical downstream payroll processing.
• Balanced retroactive adjustments and final-pay transactions against HRIS employee records, reducing recurring employee-data discrepancies by an estimated 14% through structured pre-processing controls.
• Investigated Workday and payroll inquiries by tracing employee records and transaction histories, resolving routine HRIS support cases within approximately 1-2 business days.
• Tested employee-data and payroll changes through record-level and downstream validation checks, identifying approximately 8-10 data exceptions per review cycle before completion.
• Partnered with HR Service Delivery, Payroll, and client stakeholders on cross-system data dependencies, improving employee-data correction turnaround by approximately 16% across supported processes. Payroll & HR Systems Specialist Jan 2019 - May 2022 ADP Private Limited India
• Orchestrated weekly, biweekly, and monthly U.S. and global payroll activities through SAP HCM and SAP CRM, supporting 3 payroll frequencies across complete end-to-end processing cycles.
• Calculated earnings, deductions, direct deposits, adjustments, and employee changes while maintaining approximately 99% transaction accuracy across high-volume recurring payroll operations.
• Audited payroll inputs and employee master data through SAP HCM and Microsoft Excel, reducing unresolved pre-payroll data discrepancies by an estimated 20% through structured validation controls.
• Executed off-cycle payroll and W-2C correction activities, completing approximately 95% of assigned payroll exception cases within established processing and compliance windows.
• Examined employee and payroll records during year-end activities using system reports and Excel validation checks, supporting 100% completion of assigned checkpoints before final payroll review.
• Remediated payroll exceptions across employee master data, pay schedules, and transaction records, shortening recurring payroll issue resolution by approximately 22% through structured root-cause analysis.
• Standardized validation and documentation across 5 payroll workflows-weekly, biweekly, monthly, off-cycle, and year-end-improving operational consistency across recurring payroll control activities.
• Liaised with HR Operations and Payroll stakeholders on employee-data and payment inquiries, resolving approximately 9 in 10 routine payroll discrepancies before subsequent scheduled payroll processing. PROJECTS
HR Service Delivery & Knowledge Management Framework
• Architected a centralized HR service-reference framework covering 18 request categories, organizing ownership, escalation paths, and resolution guidance to improve consistency across employee support activities.
• Classified 23 recurring employee inquiries by request type, functional owner, and resolution dependency, helping HR Operations identify high-volume service areas and prioritize process documentation.
• Formulated 15 standardized resolution guides for onboarding, employee changes, payroll inquiries, and access-related requests, giving HR support teams clearer procedures for handling recurring cases. HRIS Employee Data Governance & Audit Framework
• Engineered an HRIS data-control framework using Excel PivotTables, XLOOKUP, and validation rules to audit 1,200+ simulated employee records, isolating 45+ demographic, employment, and compensation inconsistencies.
• Mapped 12 critical HR data fields across employee lifecycle records and reconciliation checkpoints, creating standardized controls that improved simulated first-pass data completeness to 97%.
• Instituted a repeatable audit and exception-review process with documented ownership and correction steps, reducing unresolved test- data exceptions by 31% across successive validation cycles. Compensation & Benefits Analytics Dashboard
• Constructed a Tableau HR dashboard from 850+ anonymized employee records, consolidating compensation and benefits indicators into 9 KPIs for workforce and HR Operations analysis.
• Segmented salary and benefits data across 6 employee groups, applying compensation analysis and data-quality checks to expose outliers and improve visibility into workforce cost patterns.
• Translated dashboard findings into 7 actionable reporting observations, giving HR stakeholders a structured view of compensation distribution, benefits participation, and employee-data trends. EDUCATION
Master of Science in Technology Management
University of Bridgeport Bridgeport, CT
Master of Business Administration in Finance
St. John’s PG College India
Bachelor of Commerce
Osmania University India
CERTIFICATIONS
• Microsoft HR Manager Professional Certificate - Coursera
• ADP Entry-Level Compensation and Benefits Analyst Professional Certificate - Coursera
• Human Resources Analytics - Coursera
• HR Management and Workforce Analytics Specialization - Coursera
• HR Dashboards and Analytics in Excel - Coursera
• Compensation and Benefits - Coursera