Microsoft Security Compliance & Teams Admin

Tyrone Q Dantley

** ***** *** *********, ** ***** 227-***-**** **********@*****.***

• CompTIA A+

• CompTIA Security+

• Currently Studying for CISM and MS-700

• Holds United States Public Trust Security Clearance

Work Experience

Security Compliance Support Engineer

Microsoft Inc.

July 2024 to November 2025

I was cast as a Senior Support Engineer for the Security Compliance section of Microsoft in order to troubleshoot issues associated with Data Loss Prevention. I was able to develop professional skill levels associated with analyzing a HAR Trace, Microsoft Exchange Admin Center, Data Loss Prevention Policies, PowerShell, MDE Client Analyzer and more. This role also helped me to observe email message trace data in which I was able to identify the stopping point or hold up associated with problem Outlook E-mail messages. This role has and is currently assisting me in learning different avenues within Microsoft Purview and other avenues such as Defender and Azure in order to assist with organization goals and onboarding processes. I am extremely versatile in most aspects of Windows at this point and I am still willing to learn and work well with a group of individuals with the same goal.

I.T Specialist Tier 2/Microsoft Teams Administrator

All Native Group (Federal Gov Contract)

March 2020 to June 2024

I started this position on the forefront of a Microsoft migration team for the USCIS Government agency. This eventually evolved into a Microsoft Teams Administrator role. This role requires Tier 2 troubleshooting and digestible communication to users along with a combination of engineer level task. This requires the daily use of software and technologies such as Microsoft Azure, PowerShell/Command Prompt, Active Directory and various Microsoft Admin Exchange Centers. Prior to this role I performed Tier 2 troubleshooting with the Windows 10 operating system and other Microsoft 365 Applications such as Teams, Outlook, OneNote, Excel and PowerPoint. I am able to maintain constant communication with official government employees in order to ensure efficient operation and security of personal identifiable information. This included management of a high priority shared mailboxes and utilizing “Service now” and “remedy” as a ticketing system for issues.

Tier 1 Technical Support

Newberry Group (CBP Contract)

June 2019 to February 2020

Serving as a Tier 1 Help Desk technician for U.S Customs and Border Protection, with alternating shifts as a member in the JAAC (Joint Accountability and Activities Center). First point of contact for government agencies and trade partners that are seeking help with malfunctioning applications. This role includes daily troubleshooting, meticulous documentation and clear communication to the customer being served. The current JAAC role involves constant oversight of application security baselines and mediation between customers and on-site technicians.

Administrative Assistant

Kevric an IMC Company - Reston, VA

March 2009 to May 2011

Served as an Administrative Assistant for the CEO of a non-profit organization.

Organizing fund raiser events and presentations via various Microsoft programs that encouraged philanthropy. Entrusted with major operations in fulfilling employees request and needs. Also served as a Phone Operator and Daily Planner for the NIH.

Best Buy

July 2006 to February 2009

Worked in various departments including Geek Squad, Customer Service, Computers and Loss Prevention. Had the daily obligation to have a positive interaction with customers with the intention of developing healthy relationships. Assisted the computer repair group known as “The Geek Squad” with many software related issues.

Education

Received HVAC Journeyman License

Steamfitters Local 602 HVAC - Capitol Heights, MD

August 2011 to February 2016

Associate degree in Speech Communications

Prince Georges County Community College

2006 to 2008

High School Diploma

Penn Foster High School - Scranton, PA

2004 to 2006

Skills

• Developed top notch organizational and people skills. Entrusted with booking company flights and workshop classes specific to employee needs. Communicated via email with various business partners and clients.

• Acquired CompTIA Security+ SY0-501 Certification

• Expert in using Active Directory, Microsoft Azure and PowerShell.

• Acquired CompTIA A+ 220-901 Certification.

• Became familiar with various commands within Windows 10 command prompt that helps to diagnose desktop and laptop connection issues.

• Expert in using Microsoft Exchange Center and Microsoft Teams admin center.

• Developed the ability to type over 55 WPM with professional grammar, language, and etiquette.

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Expert in using and troubleshooting Microsoft 365 applications.

• VMWare

• Computer Networking

• Network Administration

Languages

• Spanish – Intermediate

Certifications and Licenses

CompTIA A+

CompTIA Security+

HVAC Certification

Journeyman License

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