B2B Collections & Accounts Receivable Specialist

Highly productive, performance-focused, well-rounded professional, offering comprehensive experience in business-to-business collections and accounts receivable management. Armed with in-depth knowledge of B2B collections, billing,cash applications, and A/R aging. Equipped with critical thinking skills in determining root causes and resolving complex accounts receivable and billing issues. Armed with a natural ability to lead, motivate, and work with high-caliber teams of professionals to attain common goals. Superior Customer Service, People skills and Team Driven! Ability to work off hours to get the job done! Most importantly y I’m looking for a home! To be a part of something greater than myself.

AREAS OF EXPERTISE

B2B Collections – Current proven KPI ~1.5% over 90 day Billing

Cash Application Reconciliation

Superior Customer Service and interpersonal relationships Strong Multi-tasking ability

Attention to detail and strong follow up skills

Technical Acumen:

JobBoss ~ NetSuite ~ SAP ~ Oracle 11 ~ Salesforce -Great Plains ~ QuickBooks ~ Avanti ~ Solomon Microsoft Office Applications (Word, Excel)

RELEVANT EXPERIENCE

Billing Specialist, 02/2023 - Current IXL Learning - San Mateo, CA/ Hybrid

Performed Billing and B2B Collections for Rosetta Stone, via email, mail, phone calls, portal upload.

Reduced the Over 90 day past due AR from 80% to 5 % in 6 months.

Effectively managed and maintained below 1.5% in the Over 90 days bucket.

Managed all of US and Canada AR, Education and Enterprise customer base Fortune 500, K-12

Review purchase orders, sales contracts, and quotes to ensure accuracy against corresponding invoices. Work closely with sales operations team to reconcile any discrepancies.

Process checks, Credit Cards and ACH. Reconcile and resolve any unidentified immediately.

Manage and resolve customer inquiries via email and phone in a timely and professional manner.

Sox compliant and assist with audits

Assist with Month end ( running various reports for the month and reconcile disputes and Post JE if needed.

AR Specialist/ Office Manager 12/18 to 12/22 Inland Metal – Hayward, CA

Responsible for billing invoices, cash applications and B2B Collection Calls, emails, mail.

Research and resolve payment discrepancies and prepare weekly aging reports.

Perform account reconciliations. Ran month end reports, assisted with audits.

Managed company travel and created company credit policy and procedures.

Established and strengthened strong relationships with clients to ensure long-term and repeat business.

Assist with Accounts Payable when necessary.

Credit and Collections Specialist 02/17 to 12/18 Kone Elevator -San Fransisco, CA

Managed customer base of 1500 for the entire SF branch- After 1 year recognized for breaking a record in the history of the branch. Resolved all customer invoices, issued approved credit memos, CC payments, collection issues, problem solve.

Senior Collections Analyst, Oct 2015 to Nov 2016 Revel Systems – Redwood City, CA

B2B Collections for large companies to mom and pops small business Approx 1500 customers

Account Executive, September 2013–2015 Bayview Funding Company – Santa Clara, CA

Capitalized on industry expertise in factoring and purchasing small companies accounts receivable.

Construction companies, Trucking companies, and Staffing firms were the customer base.

Adeptly managed several small businesses with their A/R, collections, and paperwork analysis.

Exemplified keen attention to detail in performing audits and obtaining verification from clients.

Earlier Positions Held:

Accounting Assistant 2008–2012 Pano Logic, Inc. – Menlo Park, CA

Efficiently handled commercial collections, accounts receivable, accounts payables, and billings; as well as Took full charge of various vendor and expense reports for the United States and Canadian companies.

B2C Collections Mentor, 2002–2008 Fireside Bank, Call Center – Pleasanton, CA

Assumed responsibility in dealing with all skip tracing and dialer functions.

Demonstrated strong work ethic in consistently achieving daily production goals, deadlines, and collection objectives.

Received recognition as the Employee of the Month, as well as promotion as department mentor after six months of tenure.

Successfully sustained above-average reduction percentage by administering the collection and resolution to delinquent car loans assigned to the high-risk department.

Credit and Collections Manager, 2001–2002 Pivot Interiors – San Jose, CA

Strategically diminished all delinquent receivables in more than 90 days, from $9.1M to $3.7M within six weeks.

Accounts Receivable Supervisor, 1995–2001 Industrial Electric Manufacturing – Fremont CA

Gained fast-track promotion from account receivable specialist to account receivable supervisor by demonstrating outstanding work performance and dedication.

Drove key efforts in reducing more than 90 account receivable buckets from 45% to 10% within six weeks. Biling and Cash applications. Ran Month end reports for the Controller monthly.

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