Guest-Focused Hostess & Bottle Service Pro

COURTNEY FERNANDEZ

Worcester, MA 413-***-**** *******@*******.***

PROFESSIONAL PROFILE

Outgoing and dependable hospitality professional with restaurant waitressing and guest-facing experience. Skilled at creating a welcoming atmosphere, managing multiple guest needs, and staying composed during busy service. Seeking a Hostess / VIP Bottle Service role. HOSPITALITY SKILLS

Guest Experience & Hospitality Table Service Guest Communication Multitasking Teamwork Professionalism Problem Solving PROFESSIONAL EXPERIENCE

SUMO'S JAPANESE STEAKHOUSE Waitress

Holyoke, MA January 2023 - December 2023

Welcomed guests, took food and beverage orders, and provided attentive table service. Responded to guest requests and helped create a friendly, enjoyable dining experience. Balanced multiple tables and coordinated with team members during busy shifts. BOSTON UNIVERSITY PUBLIC SAFETY Public Safety Officer September 2025 - June 2026

Assisted students, staff, patients, and visitors with a welcoming, professional approach. Handled questions and sensitive situations calmly while communicating clearly with guests. Collaborated with colleagues to maintain an organized, safe environment. UNITED STATES ARMY Supply / Logistics

September 2020 - September 2026

Coordinated daily operations and worked effectively with diverse teams under pressure. Demonstrated accountability, attention to detail, and strong time-management skills. Recognized for outstanding performance with two Army Commendation Medals. EDUCATION

BUNKER HILL COMMUNITY COLLEGE

Health Science / Sonography Studies Anticipated 2028 STOUGHTON HIGH SCHOOL

High School Diploma 2021

CUSTOMER-FOCUSED • ENERGETIC • RELIABLE