Enterprise Linux Technical Account Manager

Michael Hood

Houston, Texas, United States

*********@*****.*** 832-***-****

linkedin.com/in/michael-hood-5ab18041

Technical Account Manager Sales Engineer Trusted Advisor to Enterprise Clients IAM Linux Infrastructure Specialist

Certifications

● AWS Cloud Practitioner

● RHCE Red Hat Certified Engineer

Key Skills

● Enterprise Administration (Rocky Linux, RHEL, CentOS, kubernetes)

● Ansible and Red Hat Ansible Automation Platform (AAP): playbooks, inventories, roles, configuration management, and infrastructure automation

● Presentation and communication skills( POC’s, RFQ’s) Experience

Technical Account Manager

Obsidian Security

Sep 2025 - May 2026

● Act as the primary technical liaison for assigned enterprise accounts, driving successful onboarding, configuration, and ongoing use of the Obsidian platform.

● Translate complex security insights into actionable recommendations that align with customer business objectives.

● Partner with Customer Success, Product, and Engineering teams to represent customer needs and influence product enhancements.

Principal Professional Services Manager

CIQ

July 2024 - July 2025

● Led and managed complex Professional Services engagements focused on Rocky Linux, enterprise Linux modernization, infrastructure migrations, high-performance computing (HPC), and cloud-native technologies, ensuring successful delivery on time and within scope.

● Directed large-scale migrations from CentOS and other enterprise Linux distributions to Rocky Linux, minimizing operational risk while improving stability, security, and lifecycle management.

● Designed and delivered customer onboarding, implementation, and knowledge transfer for Rocky Linux, Kubernetes

● Led technical discovery workshops, architecture reviews, implementation planning, and project kickoffs to align solutions with customer business and technical objectives.

● Authored Statements of Work (SOWs), implementation plans, technical documentation, and delivery roadmaps for enterprise Linux and infrastructure modernization projects.

● Delivered hands-on consulting and training covering Linux administration, Bash scripting, system hardening, package and repository management, storage, networking, virtualization, containers, Kubernetes, and enterprise troubleshooting.

Senior Technical Account Manager

SR Technical Account Manager

February 2023 – July 2024

● Served as the primary technical advisor for enterprise customers deploying and operating Rocky Linux, helping organizations migrate from CentOS and other Linux distributions while maximizing platform stability, security, and performance.

● Guided customers through Rocky Linux adoption, lifecycle management, system hardening, patching strategies, repository management, and best practices for enterprise Linux environments.

● Collaborated closely with Engineering, Product Management, and Technical Support to resolve complex customer issues, including support cases, RFEs, Bugzilla reports, and joint vendor escalations.

● Partnered with Sales and Sales Management to drive subscription renewals, customer expansion, and adoption of CIQ's Rocky Linux, infrastructure, cloud, and enterprise support offerings.

● Worked with customers to develop migration strategies from CentOS and other Linux distributions to Rocky Linux, minimizing downtime and operational risk.

● Worked with Ansible playbooks and automation workflows to support repeatable Rocky Linux provisioning, configuration management, and migration-related implementation tasks.

● Provided technical guidance on Linux infrastructure, virtualization, cloud platforms, container technologies, and enterprise open-source solutions, serving as a trusted advisor throughout the customer lifecycle.

Senior Sales Engineer

ForgeRock - Ping

Dec 2022 - Feb 2023

● Responsible for driving revenue growth by developing new business opportunities and managing key customer accounts. Leveraged my expertise in identity and access management (IAM) solutions to align ForgeRock's offerings with client needs, ensuring seamless adoption and satisfaction.

● Aid in delivery of various pre-sales activities including; planning/developing/delivering conceptual solution demonstrations and presentations, providing technical/product guidance to customers/partners/ team, hands on delivery of proof of concepts, and responding to RfXs.

● Create lasting relationships with technical counterparts at our customers and become their trusted advisor.

● Working with sales teams to give an Emphasis during key sales cycle phases of Qualification, Discovery, and Technical Proof Phase.

● Supported application integrations using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), SCIM 2.0, REST APIs, LDAP, and JWT, ensuring standards-based authentication, federation, and automated identity provisioning across SaaS and enterprise applications. Solution Architect

CloudBees

Jan 2022 - Dec 2022

● Served as a trusted technical advisor to enterprise customers, designing and delivering scalable CI/CD and DevOps solutions using CloudBees technologies and modern software delivery best practices.

● Architected enterprise Jenkins and CloudBees CI environments focused on scalability, high availability, security, governance, and developer productivity.

● Led technical discovery sessions with engineering, DevOps, platform, security, and executive stakeholders to identify business requirements, technical challenges, and opportunities to modernize software delivery.

● Helped customers modernize legacy Jenkins environments and establish standardized, governed CI/CD practices across large development organizations.

● Designed integrations with Kubernetes, Docker, AWS, Azure, and GCP, enabling containerized and cloud-native application delivery.

● Advised customers on Kubernetes-based CI/CD architectures, including workload scalability, containerized build agents, resource management, and deployment strategies.

● Developed and delivered customized product demonstrations, technical workshops, architecture sessions, and Proofs of Concept (POCs) aligned with customer use cases and success criteria. Solution Architect Public Sector Red Hat

Red Hat

Apr 2018 - Feb 2022

● Collaborate with local sales and technical delivery teams to bring our customers the best solutions from the Red Hat cloud infrastructure and application development portfolios

● Discover and analyze customer business and technical problems; apply appropriate Red Hat’s solutions to address customer needs. Advise on optimizing Best practice and standard in customer environments

● Use deep knowledge of the solutions and the industry to provide technical expertise to sales associates and the partners through sales presentations and demonstrations of our offerings; prepare detailed specifications the Red Hat portfolio

● Organize, develop, and deliver enablement training around Red Hat’s technologies, e.g., Red Hat Enterprise Linux (RHEL), Red Hat Ansible Automation Platform, Red Hat OpenShift Container Platform(kubernetes)

● Presented and demonstrated Red Hat Ansible Automation Platform capabilities, including infrastructure automation, standardized configuration, and repeatable operational workflows, as part of public-sector solution discussions. Senior Technical Account Manager - Team Lead

Red Hat

Jan 2012 - Jan 2018

Public Sector

Team Lead

● Manage multiple accounts within the Public sector group. Develop understanding of infrastructure requirements, implementation challenges and technical support needs within customers infrastructure while providing guidance on best practices

● Work closely with our Engineering, Product Management, and Technical Support teams to aid in resolution of customer issues(Customer cases, RFE's, Bugzilla's, collaborative vendor support)

● Team lead for the west coast public sector. Manage all aspects of recruiting, performance evaluations, and career development for team members

● Participated in multiple Critical Situations inside the public sector's customer base, active in customer escalations

● Provided Technical Account Management guidance for Red Hat Ansible Automation Platform (AAP), helping public-sector customers plan automation adoption, operational best practices, and issue resolution.

● Advised customers on Ansible playbooks, inventories, roles, and repeatable configuration management; coordinated with Support, Engineering, and Product teams on automation-related technical escalations.

Sr. System Administrator

The US Oncology Network

Feb 2006 - Jan 2012

● Managed multiple platforms including 150+ UNIX/Solaris 8/9/10 Redhat 4-7 servers (V490, V890, T2000, T5140, M-Class, HP blade 465/685).

● Build and support 3 Tier architecture-Web(Weblogic-Jboss), Application, Database (Oracle) Peoplesoft including Q/A, UAT, Test, and production environments. Support all phases of software build out using current SDLC policies and procedures.

● Administer HP EVA storage arrays.

● Install, configure, and support HP class blade systems. Sr Unix Administrator - Team Lead

McLeodUSA

Feb 1999 - Oct 2005

● Maintain and support commercial internet sites. These sites reside on approximately 150 production servers. Qmail/mandrake/RHEL/Postfix

● Managed a mixed team of Unix/Windows administrators.

● Designed and implemented backup procedure for all Win NT-2000 support sites, HP-UX, SUN Solaris, and Linux mail (Qmail-Postfix) using Veritas Netbackup 3.4 Q/A Analyst

Compaq Computer Corporation

1997 - 1999

● Install and configure UNIX Operating Systems, specifically Solaris (x86) 7/8, SCO Openserver 5.x, UnixWare 7.x, HP/UX for Compaq Proliant servers. Education

Southern Methodist University

Technical Certificate, Unix Administration

1999 - 2000

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