Customer Service & Technical Support Professional

Fey Timothy Rey

****************@*****.*** +1-727-***-**** 6710 BAYBERRY DR KILLEN, TX 76542

SUMMARY

Dedicated customer service professional with 3 years of experience in delivering exceptional support and solutions. Skilled in active listening, and technical support, ensuring customer satisfaction and efficient service delivery. Seeking a customer service role to leverage expertise in call center operations and interpersonal skills. WORK EXPERIENCE

Phoenix LLC

Customer Service Feb 2023 - Oct 2024

• Applied advanced listening techniques to thoroughly evaluate customer concerns and deliver effective, tailored solutions.

• Maintained a high standard of service, resulting in increased customer satisfaction and repeat business.

• Partnered with cross-functional teams to uphold service quality and meet organizational targets.. First Source

Customer Service Jun 2021 - Dec 2022

• Utilized active listening skills to accurately assess and address customer needs, ensuring effective resolution of inquiries.

• Delivered exceptional customer service, enhancing customer satisfaction and fostering positive relationships.

• Collaborated with internal teams to improve service delivery and support seamless operations. EDUCATION

High School diploma

SKILLS

Customer Education • Technical Support • System Documentation • Call Center Operations • Appointment Setting • Documentation and Reporting • Team Development • Account Maintenance • Performance Monitoring

• Interpersonal Skills • Data Gathering • Report Preparation • Quality Assurance • Quality Control • Data Entry • Typing Speed • Decision Making • Attention to Detail Languages

• English – Fluent ( spoken and written )