Telecom Expense Management Invoice coding, validation, audit and a

JUDY AQUINO

********@*****.*** 914-***-****

Executive Summary

Results-driven Telecom Expense Manager with 15+ years of experience supervising corporate telecommunications lifecycles, global wireline inventories, vendor negotiations and invoice audits. Proven track record of driving significant cost savings through obtaining carrier credits due to not following through on disconnected circuits and not charging contracted rates. Skillful at aligning technical telecom operations with strict budgetary constraints.

References

References – Available upon request

Core Competency Skills

Telecom Expense Management – Invoice coding, validation, audit and approving. POC for carrier dispute management globally.

Financial Oversight – Budgeting, Forecasting, Cost Optimization, GL accounting (Acct's Payable), SAP, Contract Negotiation, Vendor Management, Coupa.

Technical Infrastructure – SD-WAN, SIP trunking, VoIP, MPLS, POTS.

Software/Tools - Calero, Tangoe, Telesoft, Carrier billing portals, ServiceNow and Excel.

Experience

AXA Group Operations Inc., Americas

Telecom Expense Officer

07/2016 – Current

Collaborated with Legal, Procurement, AP and stakeholders on RFPs, negotiated contract terms, and ensured successful integration of product into SAP finance system.

Performed monthly audits on invoices exceeding $500,000 and oversaw annual budget of $7M, identifying $300,000 in erroneous spending in 2022 and initiating request for $1.2M credit for circuits that continued billing after disconnection in 2024.

Supported Americas operations with policy, process, and service coordination.

Tracked operational requests using workflow systems and shared service channels.

Prepared reports for leadership review across AXA Group Operations teams.

Manage all vendor relationships globally. Review SOFs, SOWs, TOSAs and quotes. Prepare POs inline with purchase or service procured.

Tory Burch

IT Manager of Telecom/Video

01/2014 - 03/2016

Spearheaded review of technology contracts and service agreements, negotiating optimal rates while utilizing Tangoe TEM for asset management and carrier billing processing.

Procured IT equipment (HW/SW) and managed connectivity orders and implementation support for 52 retail stores globally.

Managed Tory Burch store IT support for POS, printers, and mobile devices.

Coordinated incident resolution with Tory Burch help desk and retail operations teams.

Maintained network connectivity across Tory Burch boutiques and back-office systems.

Coordinate Cisco on-site Datacenter support to extend circuits and rack and build servers to the Network teams specifications.

Landauer Durable Medical Supplies

Director of IT

12/2011 – 12/2013

Drove the complete rebuild of the Corporate Headquarters Data Center

Successfully implemented a 350+ seat Asterick VoIP system and call center to streamline operations.

Realized a savings of $200k+ annually through the consolidation of telecom carriers, as well as cancellation of all unused circuits found during an audit of all invoices of 37 office regionally.

Fordham University

Telecom Manager

8/2006 – 9/2011

Served as Telecom Project Manager for Fordham’s new Westchester campus. Ordered and coordinated the installation of all circuits and HW/SW, successfully meeting an aggressive deadline. Data collection and the Utilization of an Avaya MSP to install the new phone system.

Managed all vendors including onsite technicians, cable contractors, consultants and student workers.

Implemented Genesis and Alcatel Call Centers in the Enrollment Services and IT help desk departments.

Education

Fordham University Bronx, NY

Business Administration Management

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