Inside Property Claims Adjuster
Resume:
DONYA T. BURNETT
INSIDE PROPERTY CLAIMS ADJUSTER
615-***-**** ***************@*****.*** Murfreesboro, Tennessee 37128
PROFESSIONAL SUMMARY
Insurance professional with experience in inside property claims, customer service, policy review, claim documentation, virtual damage inspections, estimating, and claim payments. Proficient in Xactimate, NextGen, and CPT, with an active Texas All Lines Adjuster License and Xactimate Level 1 Certification. Known for accurate claim handling, clear communication with policyholders and vendors, and delivering a smooth customer experience throughout the claims process.
CORE INSURANCE & CLAIMS SKILLS
Inside Property Claims • Claims Investigation • Virtual Damage Inspection • Xactimate Estimating • Policy & Coverage Review • Claim Documentation • Claim Payments • Customer Service / Call Center • Policyholder Communication • Contractor & Vendor Coordination • Claim Follow-Up • Insurance Retention • Premium & Policy Review • Microsoft 365 • Adjuster License
PROFESSIONAL EXPERIENCE
Allstate Insurance March 2026 – Current
Inside Property Claims Adjuster
Managed inside property claims involving water, fire, lightning, wind, and biohazard-related losses, from initial review through resolution.
Provided exceptional service to policyholders by virtually inspecting damages and investigating coverage.
Prepared detailed estimates and settled claims promptly and accurately using software platforms like Xactimate.
Collaborated with customers, contractors, and vendors to ensure a smooth claims process.
Used CPT to track claim-related tasks, review communication history, and maintain follow-up activities.
Used NextGen to access policy and claim information, review claim history, process payments, and document claim activity.
The General Insurance (Sentry Insurance) June 2024 – February 2026
Customer Service Representative Customer Service Representative II & Retention Specialist
Verified new customer coverage and presented policyholders with proof of insurance paperwork.
Coordinated service requirements and resolved client problems efficiently, ensuring high satisfaction levels.
Answered incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
Responded to customer inquiries and concerns via phone, email, and chat, ensuring timely and effective communication.
Analyzed customer accounts to identify retention opportunities and developed personalized strategies based on feedback.
Collaborated with sales and support teams to enhance customer experience and address specific needs.
Reviewed renewals, explained premium changes, processed endorsements, and updated client information.
Allstate Insurance January 2024 – April 2024
Market Sales Associate
Engaged with potential clients to meet business production goals through effective networking and telemarketing strategies.
Successfully secured all necessary trailing documents from customers to facilitate smooth transactions.
Identified cross-selling and upselling opportunities for financial products during customer interactions.
Presented tailored insurance policy options to align with clients' personal goals and needs.
TitleMax December 2022 – December 2023
General Store Manager
Oversaw and developed a team of store members to enhance business growth and profitability.
Led initiatives to exceed sales goals through community engagement and marketing strategies.
Supervised and maintained office security and conducted proper opening and closing procedures, including management of vaults, cash drawers, and bank deposits.
Led daily store operations, focusing on P&L, team development, sales targets, customer service, compliance, and innovative marketing.
Truist Bank April 2022 – November 2022
Senior Personal Banker
Monitored daily operations and supported the Branch Manager in essential duties, ensuring smooth branch functionality.
Developed strategies to achieve target sales goals, enhancing overall branch performance.
Built strong client relationships through tailored financial product recommendations, fostering customer loyalty.
Trained new team members in effective sales strategies, maximizing the branch's sales potential.
Regions Bank June 2021 – April 2022
Senior Consultant
Advised clients on financial services, including budgeting, retirement planning, and estate planning.
Collaborated with financial planners to manage a diverse book of business.
Monitored daily operations and supported the Branch Manager in essential duties.
Educated customers on Regions Bank's consumer and business products, enhancing client relationships.
First Horizon Bank March 2020 – June 2021
Relationship Banker II
Managed dual control vault responsibilities and supported audit controls to ensure compliance.
Opened various account types, including checking, savings, and business accounts, enhancing customer service.
Engaged in consultative selling of mortgage programs, promoting products like HELOCs and HELOAN in a fast-paced environment.
Assisted branch management with on-the-job training of new employees.
Ascend Federal Credit Union September 2018 – March 2020
Relationship Banker
Interviewed loan applicants to assess needs and explain loan options, rates, and terms.
Developed successful risk management policies to minimize bank losses.
Generated around $250,000 in referrals to Financial Advisors, enhancing client service offerings.
Advised customers on bank products, services, and financial planning options.
Completed accurate documentation for money movements, deposits, and withdrawals.
Attended local networking events to establish community relations and generate leads.
LICENSES & CERTIFICATIONS
Texas All Lines Adjuster License — License No. 3146149 (2024 – Current)
National Producer Number (NPN): 21105726
Verisk Property Estimating Solutions (Xactware) — Xactimate Level 1 Certification (2026 – Current)
EDUCATION
Motlow State Community College Associate Degree, Accounting A.S. 2021
Degree work over 60 credit hours
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