Senior Technical Delivery Manager

Elioenai Magboo, CSSYB, SFC, CPDI, CASM, PBAA

093******** **********@*****.*** Mandaluyong City

Dynamic and results-oriented Senior Technical Delivery Manager with extensive expertise in Banking, AI, LLM, automation, and enterprise-scale project management. Proven track record in leading cross-functional teams to deliver complex API integrations, digital transformation initiatives, and operational excellence. Skilled in Agile, Scrum, Kanban, software development methodologies, SEO, reputation management, and stakeholder engagement. Technically proficient in Claude AI, CRM, ERP, N8n, Zapier, Make Automation, Salesforce Mulesoft, and API integration.

KEY EXPERTISE AND CORE ACCOMPLISHMENTS

AI & Automation Bank API Integration Banking and Finance Metrobank Core Banking Software Development Product Innovation Agile & Scrum SEO & Reputation Mobile Development

Project Management BDO Tellering ServiceFirst ERP System Instapay ISO 20022 PERA BSP Project Metrobank Online App

• Oversaw the BDO Tellering Transformation Program as Delivery Manager and Change Manager, driving end-to-end project delivery, stakeholder management, and organizational change initiatives.

• Led the successful upgrade of the BDO Tellering System, ensuring seamless integration with T4S, ICBS, and Core Banking platforms while maintaining operational stability and regulatory compliance.

• Managed branch readiness activities for the Tellering System rollout, including device compatibility assessments, branch interviews, site validations, deployment planning, and trainer coordination to ensure successful adoption across the network.

• Led the delivery of Metrobank Corporate and Online Banking initiatives, enhancing digital banking capabilities and supporting BSP-mandated transformation programs.

• Successfully delivered the migration of Metrobank InstaPay to ISO 20022 international standards, improving interoperability, compliance, and payment processing efficiency.

• Delivered multiple enhancements to the Metrobank Online App, strengthening security, improving performance, and enabling integration with BSP initiatives such as PERA and eSavings.

• Pioneered the implementation of MuleSoft API integrations within Metrobank, establishing a centralized integration architecture that connected multiple business units and improved enterprise data flow.

• Managed cross-functional teams in delivering complex technology and banking transformation projects on schedule, within budget, and in compliance with business and regulatory requirements.

• Built and scaled the IT Department of a startup organization, leading IT strategy, governance, budgeting, workforce planning, recruitment, interviewing, and team development from inception.

• On of the Pioneer in Search Engine Optimization (SEO) in the Philippines, driving digital growth initiatives and online visibility strategies.

• Partnered with senior leadership and fellow managers in corporate environments, contributing to strategic planning, operational decision-making, and business transformation initiatives.

• Delivered technology solutions for clients across multiple industries and global markets, supporting digital transformation, system modernization, and operational excellence. PROFESSIONAL EXPERIENCE

Delivery Manager May 2026 – Sept 2026

BDO via Seven Seven Global Services – Makati City Contract Based

• Directed Tellering project delivery as both Delivery Manager and Change Manager, ensuring smooth rollout across branches.

• Acted as Technical Lead, assisting with branch devices, verifying functionality, and supporting operational readiness.

• Maintained strong communication with branches and Business Units, aligning project execution with business needs.

• Coordinated with testers, developers, devOps and project members, serving as the central point of reporting and documentation.

• Functioned as a project secretary, consolidating reports and ensuring accuracy before executive and stakeholder presentations.

• Championed collaboration across cross-functional teams, driving efficiency and compliance in financial industry standards.

Senior Technical Delivery Manager May 2023 – Feb 2026 Metrobank via WeSupport Inc – Taguig City

• Led Agile standups and managed BSP-mandated projects including Metrobank Corporate and Online App.

• Delivered Instapay, PesoNet, eSavings, Credit Card Delivery, Push Buy Approval, Card Referral, Installment, CoreBank integration, Remittance, and Corporate Unlocking.

• Integrate Mulesoft API and other core banking system such as Finacle, Systematics, Host, CASA Deposits (TCS Bancs), Merchants (Fiserv), Remittance and international systems.

• Spearheaded enterprise-grade API integrations via Mulesoft Anypoint & Salesforce, enhancing data flow and customer experience.

• Directed cross-functional teams to deliver complex API solutions on time and within budget.

• Championed end-to-end delivery management, governance frameworks, and compliance with financial industry standards.

• Project reporting to the executives, stakeholders and vendors, ensuring alignment, risk mitigation, and sponsor-facing visibility.

IT Project Manager July 2022 - April 2023

ServiceFirst CX – Muntinlupa City

• Lead a project from beginning to launch

• Handling ERP and Employee Training Projects

• Gather project sprint requirements from project stakeholders

• Create and review business requirements documents and present to development, quality assurance, design team and IT director.

• Collaborate with the design and development team for project sprint mockups.

• Collaborate with the development team for sprint items breakdown

• Facilitate meeting with stakeholders for mockup and sprint completion demo

• Establish relationships with our Customer / Product Owner to define priorities, capture new requirements, manage expectations, troubleshoot issues or answer questions that may arise.

• Assist development team and testers regarding business project process.

• Ad hoc support as part of post project delivery

• Collaborate with the Developers, Quality Assurance, Design and Deployment Team.

• Manage Business Analyst, Scrum Master and Document Controller Digital Project Manager June 2020 – June 2022

Cignal Tv Inc. – Mandaluyong City

• Directed software development, BAU, and multimedia projects, including One Network program and high profile PPV events (Pacquiao fights).

• Led projects from initiation to launch, managing schedules, risks, and stakeholder expectations.

• Built strong relationships with customers and product owners, aligning priorities and resolving issues.

• Coordinated cross functional teams (BA, Dev, QA, Procurement, Senior Managers) to ensure delivery of websites, multimedia, and business services.

• Oversaw project governance: kick offs, daily status reports, risk/issue logs, and lessons learned.

• Handling multiple role as PMO and IT Secretariat overseeing all CignalTv Project Managers. Project Lead and SEO Reputation Manager Feb 2015 – June 2016 Nov 2018 - Nov 2019

Net-Defamation – Makati City

• Built and optimized websites from scratch (domain, hosting, themes, plugins)

• Managed email, VPN, and credentials with monitoring and maintenance

• Implemented on-page/off-page SEO, keyword strategies, and linking to boost rankings

• Created digital content (slideshows, videos, ads) and tracked campaign performance

• Directed outsourcing, quality checks, and managed a 10-person team Project Manager March 2017 - Oct 2018

Kayel Group – Makati City

• Created risk plans, schedules, Gantt charts, and project progress reports

• Analyzed business cases, project baselines, and outputs to guide delivery

• Built and maintained client websites (WordPress setup, hosting, security, backups)

• Implemented on-page SEO, traffic strategies, and linking to boost search rankings

• Oversaw website security for multiple companies and managed a 6-person team

• Built and managed company websites (WordPress setup, hosting, security, backups, plugins)

• Implemented on page SEO, traffic strategies, and linking to boost search rankings across Google, Yahoo, Bing

• Monitored and maintained email, website credentials, and IT systems for multiple departments

• Produced campaign performance reports and optimized digital content to drive visibility

• Oversaw IT department, website security, outsourcing, and project management for group companies

SEO Specialist Jan 2012 – June 2013

W3 NOW Inc - Makati City

• Tracked site traffic and rankings using web tools and keyword research

• Implemented on page SEO, linking strategies, and blog content to boost visibility

• Targeted traffic through Google, Yahoo, Bing, and social media channels

• Produced daily campaign and performance reports to guide optimization

• Specialized in optimizing online pet supply store websites I.T Manager July 2016 – Feb 2017

Uno Tours– Makati City

SEO Specialist Aug 2010 – Sept 2011

StratVisionsPH Inc – Pasig City

• Tracked site traffic and rankings using web tools and keyword research

• Implemented SEO strategies (on page, linking, meta tags, blogs) to boost visibility

• Targeted traffic through Google, Yahoo, Bing, and social media channels

• Produced daily keyword and campaign performance reports

• Specialized in optimizing online casino websites EDUCATIONS AND CERTIFICATIONS

Bachelor of Science in Computer Science June 2006 – March 2010

STI College Manila City

Certified Agile and Scrum Master February 2020

Nievgen Training Philippines

Scrum Fundamentals Certification December 2018

Scrum Study VMEDU

Certified Product Development Innovator October 2018 School of Design Sprint

Six Sigma Yellow Belt (CSSYB-2017-032-25) Feb 2017 Six Sigma Philippines

SKILLS AND ADDITIONAL INFORMATION

Integration Project Tools Collaboration AI & Automation Mulesoft Jira Webex Claude AI

Salesforce Trello Copilot Zapier

Manage Engine Azure DevOps Microsoft Office N8N

Make

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