Customer Solutions Specialist and Administrative Assistant
Resume:
E D U C A T I O N
C O N T A C T
S U M M A R Y
W O R K E X P E R I E N C E
ANDREW DELGADO
S K I L L S
ROWAN CABBARUS
COMMUNITY COLLEGE
Associates of Business Management
(2021)
Customer Service
Communication & Active Listening
Sales Support
Problem Solving
Relationship Building
Multitasking
Team Collaboration
Technology & Apple Product Knowledge
************@*****.***
Charlotte, NC
Customer-focused professional with experience in fast-paced environments, relationship building, and problem solving. Skilled at communicating clearly with customers, managing multiple priorities, and delivering high-quality service experiences. Passionate about technology and helping people find solutions that fit their needs while creating positive and lasting customer interactions.
S O F T W A R E &
T E C H N I C A L S K I L L S
CLIENT SOLUTIONS SPECIALIST
Lumina Sun (June 2024 - September 2025) (Hybrid)
Delivered personalized customer support by identifying client needs and recommending tailored solutions
Built strong customer relationships through professional communication and active listening
Resolved customer concerns efficiently while maintaining a positive customer experience
Managed multiple client interactions in fast-paced environments with strong attention to detail
Educated customers on products, services, and available solutions to improve satisfaction and retention
Demonstrated strong problem-solving skills by addressing issues and finding effective resolutions on the spot
Maintained professionalism and adaptability while working independently in customer-facing environments
Microsoft Office Suite (Word, Excel,)
Google Workspace (Docs, Sheets, Gmail)
CRM & Customer Support Systems
Point of Sale (POS) Systems
macOS & Windows Operating Systems
Basic Hardware & Software Troubleshooting
ADMINISTRATIVE ASSISTANT
Andrew P. Clement: Attorney at Law (August 2022- June 2024) Delivered professional front-desk customer service while assisting clients in person and over the phone
Handled sensitive legal documents and confidential information with accuracy and professionalism
Demonstrated strong communication, multitasking, and problem-solving skills while supporting attorneys and clients
CUSTOMER REPERSENTATIVE
Kannenbrug Group Leadership Solution (September 2025 - Current) (Remote) Delivered client-focused support by identifying needs, troubleshooting issues, and providing tailored solutions
Built strong professional relationships through effective communication, active listening, and consistent follow-through
Assisted clients with technology-related questions, operational challenges, and process improvements
Diagnosed problems and implemented practical solutions to improve efficiency and customer satisfaction
Managed multiple priorities and client requests in fast-paced environments while maintaining professionalism
Provided high-level customer service and support across both in-person and remote interactions
Utilized problem-solving and critical-thinking skills to resolve issues quickly and effectively
Maintained detailed organization, documentation, and communication across ongoing projects and client engagements
Adapted quickly to new technologies, software platforms, and changing business needs
Contact this candidate