Supplier Coordinator & Shipping Operations Leader

R. TODD FURNER

West Haven, Utah 801-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Experienced Supplier and Shipping Coordinator with 31 years of experience at O.C. Tanner. Extensive background in supplier relationship management, shipping operations, vendor performance management, data analysis, team leadership, and continuous improvement. Experienced in supporting operations processing approximately 3,000 orders daily across 109 vendors. Instrumental in developing vendor performance scorecards and creating customized Microsoft Access reports using queries and tables to transform SAP data into meaningful vendor performance information. Experienced in coaching teams of 10 or more employees and leading improvement initiatives focused on reducing waste, improving efficiency, and reducing processing time.

PROFESSIONAL EXPERIENCE

O.C. Tanner

Supplier Coordinator / Shipping Team Leader

April 17, 1995 – November 2, 2026

Supplier Management & Vendor Performance

Managed supplier performance tracking and coordination across 109 vendors.

Helped develop vendor performance scorecards from the ground up, establishing key performance measurements and tracking processes.

Extracted data from SAP and imported it into Microsoft Access to develop cleaner, more organized vendor performance reports.

Built Microsoft Access reports using queries and tables to organize, analyze, and track individual vendor performance.

Tracked late shipments, back-orders, discontinued items, and on-time delivery performance against established goals.

Used reporting and performance data to identify recurring supplier issues and opportunities for improvement.

Worked with vendors and internal departments to address supplier performance concerns and improve delivery reliability.

Shipping & Logistics Operations

Supported shipping operations processing approximately 3,000 orders per day.

Tracked shipments and monitored order reports to help ensure timely and accurate deliveries.

Worked directly with carriers to investigate and resolve lost, damaged, delayed, and returned shipments.

Coordinated customer and carrier returns, ensuring appropriate follow-up and resolution.

Researched shipping discrepancies and collaborated with vendors and carriers to resolve issues.

Utilized SAP, Microsoft Access, Excel, and Outlook for order tracking, reporting, data management, and communication.

Team Leadership & Employee Development

Served as team leader, coaching and supporting teams of 10 or more employees.

Provided guidance, training, and ongoing support to improve employee and team performance.

Monitored order reports and team performance to identify opportunities for improvement.

Encouraged accountability, teamwork, and achievement of operational goals.

Continuous Improvement & Strategic Projects

Driving strategic improvement projects focused on increasing efficiency and improving shipping operations.

Used Kata continuous improvement methodology to establish, track, and achieve weekly goals.

Led improvement efforts focused on reducing operational waste and eliminating unnecessary steps.

Identified opportunities to reduce processing time and improve workflow.

Monitored improvement progress and encouraged team participation in continuous improvement initiatives.

TECHNICAL SKILLS

SAP

Microsoft Access – Queries, Tables, and Custom Reports

Microsoft Excel

Microsoft Outlook

Data Extraction and Reporting

Vendor Performance Scorecards

Order Tracking Systems

Jira

CORE COMPETENCIES

Supplier & Vendor Relationship Management

Vendor Performance Management

Drop Ship Coordination

Shipping & Logistics Operations

High-Volume Order Processing

On-Time Delivery Performance

Backorder & Discontinued Item Tracking

Shipment Tracking & Tracing

Carrier Claims & Returns Resolution

Team Leadership & Coaching

Continuous Improvement / Kata

Strategic Improvement Projects

Waste Reduction & Process Efficiency

EDUCATION

High School Diploma

Some College Coursework

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