Material Handler & Retail Support Specialist
Resume:
Federico Orona
Stocker/Janitor
Aurora, Colorado, United States
**********@*****.***
SUMMARY
Detail-oriented retail professional with 8 years of experience in customer service across major retail chains. Proven track record in enhancing customer satisfaction through effective problem-solving and visual merchandising. Skilled in building strong customer relationships, consistently exceeding sales targets, and maintaining organized work environments. Seeking to leverage expertise in a dynamic retail setting to drive exceptional shopping experiences. WORK EXPERIENCE
January 2026-February 2026
Online Shopper
Safeway
Aurora, Colorado, United States
Shopped for customers online orders.
May 2025-December 2025
Crew Member
Chipotle Mexican Grill
Aurora, Colorado, United States
Morning Prep cutting vegetables and washing dishes. January 2022-February 2025
Stocker/Janitor
Walmart
Aurora, Colorado, United States
Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs. Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies Responded promptly to requests for spill cleanup or other emergencies to prevent accidents or hazards Performed daily cleaning and maintenance tasks, including sweeping, mopping, and dusting Supported facility maintenance efforts by reporting any repairs or maintenance needs to the appropriate personnel Maintained a high standard of cleanliness throughout the facility to create a pleasant environment for staff and visitors April 2021-November 2021
Customer Service Associate
Target
Aurora, Colorado, United States
Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
July 2019-January 2021
Team Associate
Home Depot
Aurora, Colorado, United States
Maintained a clean and organized work area at all times to provide a pleasant shopping environment for customers Contributed to visual merchandising efforts, ensuring attractive displays that enhanced the shopping experience for customers Provided exceptional customer service, resolving inquiries and complaints promptly and effectively Operated various machinery and tools such as forklifts, pallet jacks, and hand tools to complete assembly tasks efficiently Assisted in the loading and unloading of trucks, ensuring proper handling of materials February 2017-April 2019
Customer Team Member
Lowe's
Aurora, Colorado, United States
Built strong relationships with customers, resulting in a high rate of repeat business and positive word- of-mouth referrals Maintained a clean and organized work area at all times to provide a pleasant shopping environment for customers Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
EDUCATION
1988-1990
Culinary Arts
San Diego Job Corp
Imperial, California, United States
*Trade School in Culinary Arts
*San Diego Job Corp-Imperial, CA
*August 1988 to September 1990
1984-1988
General Education
Chula Vista High School
Chula Vista, California, United States
*12th Grade in General Education
*Chula Vista High School-Chula Vista, CA
*September 1984 to June 1987
SKILLS
Sanitation Visual Merchandising Forklift Pallet Jack Hand Tools Persuasion Skills Sales Customer Support/Service Communication Skills Customer Satisfaction Problem Solving Skills Customer Relations Housekeeping/Cleaning Facilities and Maintenance Maintenance Services Customer Escalations Resolve Customer Issues Organizational Skills Customer Experience Machine Tool Loading/Unloading Exceeded Sales Goal Retail Detail Oriented Team Player Warehousing Safety/Work Safety Shipping/Receiving English Language Material Moving Grocery Stores Food Services Inventory Cycle Counts
CERTIFICATIONS
Certificate of Diplomacy In Culinary Arts
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate