Sales Associate & Warehouse Operations

Bernard Nugent Jr.

Jacksonville, FL ***** 904-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a strong track record of driving increased sales, improving customer buying experiences, and elevating company reputation with target markets.

SKILLS

• Achieved high customer satisfaction by effectively addressing inquiries and resolving issues while maintaining adaptability in fast-paced environments.

• Contributed to team success by delivering exceptional service during peak periods.

• Increased operational efficiency by streamlining forklift processes, resulting in faster material handling and improved inventory accuracy.

• Reduced workplace incidents by implementing rigorous safety protocols and training.

• Managed sorting, loading, and unloading of packages to support logistics efficiency. EXPERIENCE

PACKAGE HANDLER 2025 to Current

FedEx Ground - Jacksonville, FL

• Operated hand-held scanners to track package movements efficiently.

• Loaded and unloaded packages onto delivery vehicles with precision.

• Maintained cleanliness and organization within the work area consistently.

• Followed safety protocols to ensure a secure working environment daily. CHERRY PICKER OPERATOR 2020 to 2022

Car Parts And Equipment - Jacksonville, FL

• Operated cherry picker to efficiently retrieve and transport parts within warehouse.

• Conducted regular safety inspections of equipment to ensure compliance with safety standards.

• Collaborated with team members to optimize inventory management and organization.

• Assisted in training new staff on equipment operation and safety protocols. CUSTOMER SERVICE SUPERVISOR 2016 to 2019

Bud Moving Company - Jacksonville, FL

• Interacted with various personality types over the phone while maintaining professionalism.

• Solved customer concerns by proactively gathering information and identifying solutions.

• Delegated leadership responsibilities while monitoring staff performance.

• Loaded and unloaded moving trucks while assisting customers during staffing shortages.

• Discussed pricing, packaging services, moving orders, and upsold products and services.

• Maintained strong communication with movers through dispatch updates.

• Handled escalated situations to improve customer relations and maintain company loyalty.

• Conducted and attended meetings via Zoom and Microsoft Teams. FORKLIFT OPERATOR 2012 to 2016

Union Supply Group Inc. - Jacksonville, FL

• Operated forklifts to transport warehouse materials efficiently.

• Conducted daily equipment inspections to ensure safety compliance.

• Loaded and unloaded shipments while optimizing inventory space utilization.

• Collaborated with team members to improve loading processes and workflow efficiency. CUSTOMER SERVICE 2009 to 2012

Complete Practice - Jacksonville, FL

• Responded to customer inquiries using standard scripts and procedures.

• Gathered information, assessed caller needs, and resolved inquiries accurately.

• Provided clear information regarding eligibility, status, and enrollment.

• Followed documented procedures for call handling and escalations.

• Verified documents and images and tracked daily tasks for quality review. EDUCATION

St. Petersburg College - St. Petersburg, FL

Associate Degree in Sports Management, 05/2011

Andrew Jackson High - Jacksonville, FL

High School Diploma, 06/2009

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