Host & Customer Service Specialist

Whittney Meyer

Host, Hospitality, and Customer Service Specialist

Parrish, FL 34219 +1-941-***-**** ***********@*****.*** Professional summary

Experienced Host and Hospitality Specialist with numerous years in automotive, hospitality, and retail sectors. Skilled in floor management, customer service, high-volume appointment scheduling, client communication, and document management. Proven ability to multitask, resolve issues, and deliver exceptional customer service. Seeking a remote or hybrid role to leverage strong organizational and interpersonal skills in a dynamic, client-focused environment. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

Hostess

Opal Collection Drift Kitchen & Bar

April 2026 to Present

Reservation Management

Floor Management and Flow

Seating

Guest Experiences

Warranty Administrator

Jaguar Land Rover Sarasota Sarasota, FL

April 2023 to March 2025

• Tracked, submitted, and processed extended warranty claims using double record system

• Utilized payment system to process latent claims, recovering $40,000–$68,000 monthly

• Set up spreadsheets and tracking methods for loaner fleet and warranty claims

• Trained valet and service reception staff on protocols, software, and client care

• Managed service reception, greeting clients, and ensuring smooth customer flow

• Overhauled loaner fleet program and transferred to new software for improved compliance

• Scheduled appointments, reserved vehicles, and coordinated with sales and valet staff

• Handled high volume of customer calls, emails, and texts, specializing in escalation calls and client retention Business Development Representative

Lexus of Sarasota Sarasota, FL

November 2022 to April 2023

• Handled high volume inbound and outbound calls for three dealership service departments

• Directed accurate information to service advisors and necessary parties

• Provided customers with requested information when available

• Monitored schedules and communicated with clients about appointments and transportation

• Managed documentation and input of client communication for proper information flow Business Development

BMW of Sarasota Sarasota, FL

October 2020 to November 2022

• Answered high volume inbound calls and texts on multi-line phone system

• Set service appointments for clients using Reynolds software

• Coordinated loaner vehicles and communicated with clients via phone, text, and email

• Conducted outbound calls and texts for appointment setting and customer retention

• Collaborated with managers to adjust appointments based on business needs Business Development Specialist

Sunset Auto Group Sarasota, FL

January 2019 to April 2020

• Answered internet leads and phone calls promptly and professionally

• Desked deals for internet and phone leads and composed distribution emails

• Set appointments for sales department and transferred clients for closing

• Worked closely with management to negotiate deals Server

The Ritz-Carlton Sarasota Member's Beach Club Grill Sarasota, FL April 2017 to July 2017

• Served menu items to guests in a prompt and courteous manner

• Prepared cocktails and alcoholic beverages as ordered

• Engaged with guests to ensure satisfaction with dining experience

• Performed pre- and post-shift side work and assisted in cleaning tables

• Demonstrated knowledge of menu, including specialty items and beverages Education

Hospitality Management (Some College)

UCF Orlando, FL

August 2006 to August 2007

General Studies (Diploma)

Riverview High School Sarasota Sarasota, FL

August 2002 to May 2006

Skills

Promotional pricing models Hotel and accommodations guest feedback handling Ability to follow instructions Written communication Clerical experience Maintaining an organized workspace Cash register operations Cash handling machinery Scanning Retail management Retail price checking Processing cash transactions Conducting sales calls Customer inquiry handling Task prioritization Order assistance Customer service Client rapport building Store closing procedures Loss prevention Animal care Employee relationship building Customer relationship management Sales negotiation Restaurant experience Hotel and accommodations guest inquiries Google Drive Operations Management Vehicle maintenance Pet companionship Clean workspace maintenance Office management Email outreach prospecting Customer issue escalation Document management systems Phone call management Writing skills Objection handling (sales technique) English Sales Maintaining patient confidentiality Hotel experience Time management Microsoft Outlook Managing retail teams - Largest retail team managed (6-10 team members) Visual merchandising Automotive repair Managing customer accounts Analysis skills Supervising experience Manual retail inventory counts Stocking Client relationship development Product placement SharePoint Retail store experience Guest relations Handling customer inquiries Decision making Dealership operations Microsoft Teams Vinsolutions Client referrals Greeting customers Record keeping Serving Report preparation Proofreading Venue customer assistance Multi-line phone systems Automotive customer service experience Windows Organizational skills CRM software Sales Experience Medical records Isolation precautions Empathy Math Identifying new business opportunities Customer returns handling Payment card processing Patient interaction Email support Server Hotel and accommodations guest issue escalation OEM Service writing Balancing cash drawers Calendar management Interpersonal skills Multitasking Spreadsheet design Hotel policy compliance Cross-functional collaboration Outbound calling Merchandising display arrangement POS systems Depositing cash Detecting counterfeit currency Office experience Automotive warranties Cycle counting inventory management Accounting within automotive industry Perpetual inventory system Self-directed learning Animal handling Store opening procedures Retail inventory assessment procedures Micros POS Impulse buy merchandising Deposits Lead generation Financial transaction processing CRM system proficiency Automotive sales Health insurance information TikTok Individual consumer customer service Medical terminology Client follow-up Automotive parts and accessories knowledge Accounting Communication skills Multi-Line Phone System Retail sales - Retail sales experience (3-5 years) Closing sales Microsoft Office Facebook Specialty store experience Customer service problem-solving Upselling Phone customer support Work ethic Google Workspace Client email correspondence Client services Marketing Cashiering Zoom HIPAA Order entry Negotiation Hotel customer satisfaction operations Table setting Retail sales transactions Text messaging

Administrative experience - Administrative experience (6-10 years) Sales support Networking through strategic partnership building Friendly demeanor Fax machines TouchBistro POS FIFO Outlook Clear language communication Client communication Live chat Computer literacy Transactional selling Process Improvement Making change Phone answering Inventory management Laundry Instagram Dog handling Brand representation Convenience store experience Filing Initiative Showroom experience Loyalty programs Managing sales clients Product demos Problem-solving Appointment scheduling Guest services Budgeting Toast POS Payment processing in food service Prospecting Customer relationship building Computer skills Local attractions guest recommendation Phone communication Microsoft Excel Client services experience within hospitality industry Providing product information Hospitality Typing Guest reservation booking Records management Customer support Conflict management Client interaction via phone calls High-end sales Hotel and accommodations guest complaints handling Account management Retail security monitoring Photocopying File organization Client onboarding POS Retail customer service procedures Relationship selling Product bundling Attention to detail Office supply management Pet care Reynolds & Reynolds Cross-merchandising Consultative selling Cross-selling Computer operation Basic math Automotive industry regulations Salesforce Business development Retail merchandising procedures Grammar Experience Retail safety procedures Customer communication Sales lead qualification Inside sales Project Management Merchandising Cold Calling Clover Schedule management Customer complaint resolution Fashion retail Team motivation (leadership skill) Refund processing Interpersonal communication Payment verification Promoting products Customer needs analysis Retail math Kennel experience Project coordination Dealership experience Administrative experience within retail industry Leadership Phone etiquette Microsoft Word Meeting scheduling Document management Confidential information handling Data entry Key Performance Indicators Teamwork Retail compliance procedures Call center agent experience Team management Order taking Cash handling Lead Tracking Languages

Spanish - Beginner

Bilingual

English - Fluent

Certifications and licenses

Driver's License

Additional information

CPR/AED certified

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