Security Officer & Delivery Dispatcher

Germain Cruz

* **** **., ***. ***, South Bound Brook, NJ 08880

908-***-****, ***********@*****.***

CAREER SUMMARY

A conscientious, dependable, and enthusiastic individual with a strong work ethic, seeking to gain professional experience as a Security Officer. Trained in surveillance, emergency response, and customer service, with a strong commitment to supporting environments that foster professional and personal growth.

EDUCATION

Abraham Clark High School, Roselle, NJ September 2013 - June 2017 NJ Security Officer Registration Act License (SORA) January 2026 BLS (Basic Life Saving) Certification February 2026 CORE COMPETENCIES

•MS Office Suite • Interpersonal • Sales/Environmental Testing

•Customer Service • Multitasking • Delivery Truck Driver

•Teamwork • Phone/Email proficiency • Warehouse Technician

•Adaptable Learner • Written/Verbal Communication • Data Entry

•Computer Proficiency • DOT Certification • Handheld Devices

•SORA License • BLS Certification • Dispatcher

WORK EXPERIENCE

Aspire Logistics Group LLC August 2022 – Present

Amazon Delivery Driver

• Safely operate 10-foot vehicle for timely delivery of approximately 400-500 packages

• Perform safety inspections on company vehicle before and after shift

• Follow all local and state laws, road and driving regulations, and company policies

• Record, load and organize packages in a manner that increases efficiency of

• door-to-door delivery

• Ensure packages reach customers on-time by placing them in the correct drop-off location

• Proficiently use handheld smart phone device for checking into work, GPS navigation, reviewing customer information, scanning packages, recording drop-off locations and communicating with the team

• Support team in daily work requirements including participation in rescue calls when other team members need assistance with their routes

• Provide outstanding customer service while safely delivering packages to customers Dispatcher

• Answer and record emergency and non-emergency dispatch calls

• Proactively address problems and suggest solutions

• Coordinate and manage daily delivery routes for drivers, ensuring all packages are delivered on time and in the most efficient manner.

• Maintain clear and timely communication with drivers, providing them with route updates and delivery instructions as needed.

• Monitor driver performance, provide feedback and coaching as necessary to ensure consistent adherence to company policies and procedures

• Update call logs and data in computer system

• Track and analyze delivery metrics, provide reports to upper management

• Handle customer inquiries and complaints related to delivery issues, working to resolve problems and maintain a high level of customer satisfaction

• Collaborate with other team members and station operations to ensure seamless coordination of logistics operations

SGS North America Inc., Dayton, NJ February 2022 – August 2022 Sample Management Technician

• Responsible for organizing and labeling incoming environmental samples

• Maintained and input data into computer database for incoming/outgoing samples

• Monitored incoming/outgoing environmental sample orders for compliance

• Communicated with clients via phone and email regarding incomplete samples

• Ensured lab and instruments are thoroughly cleaned and stored properly

• Provided excellent customer service in a timely and efficient manner Diversified Solutions Partners LLC, New Brunswick, NJ November 2021 – February 2022 Contracted Independent Pharmacy Courier

• Transported medication to patients in a safe and secure manner

• Protected patient confidentiality by following HIPAA regulations

• Provided excellent customer service in a timely and efficient manner Boulevard Tire Center, Orlando, FL September 2021 – October 2021 Warehouse Associate

• Assisted customers regarding tire selection

• Performed tire changes on various vehicles

• Organized and stacked tires according to company procedures using a forklift

• Provided excellent customer service in a timely and efficient manner Enterprise Holdings, Linden, NJ September 2018 - December 2019 Lot Associate

• Checked-in company rental cars and examined vehicles for damages

• Documented rental car damages into computer database

• Responsible for rental car distribution when dispatched

• Maintained Inter-Dealership car rental sales

• Provided excellent customer service in a timely and efficient manner

Contact this candidate