French-Speaking Technical Support Service Desk Specialist
Resume:
Professional Summary
Customer Service Representative with strong technical
support experience in web hosting, SaaS platforms, and IT infrastructure. Proven ability to troubleshoot complex issues, support customers phone/chat/email, and deliver high-quality service. Background in both front-line CSR and backend technical support, with a certification in automation development. Fluent in English and French, with a passion for problem-solving and process
improvement.
Work Experience
Customer Service Representative 2025 – 2026
GoBolt
Handle customer inquiries via phone, chat, and
Resolve delivery, account, and service issues
efficiently
Maintain high customer satisfaction and response
time
Collaborate with internal teams to resolve
escalations
Technical Support Representative 2022 – 2024
UiPath
Provided support for UiPath infrastructure and
automation systems
Monitored system performance and resolved
technical issues
Managed Orchestrator, Robots, and environment
configurations
Collaborated with developers for deployment and
system updates
Technical Support Representative (Wix
Account)
2021 – 2023
Telus International
Supported customers with website creation and
troubleshooting
Resolved issues related to domains, DNS, hosting,
and email
Guided users on Wix editor, payments, and
premium features
Performed website backup, restore, and
maintenance
KOUAKOU
JULES
AURRIER
KOUMOIN
TECHNICAL
SUPPORT/Customer Service
Representative
Personal Information
WhatsApp: +639*********
**********@*****.***
Tanza, Calabarzon, Philippines
linkedin.com/in/kouakou-
jules-koumoin-6459a7227/?
isSelfProfile=true
Nationality: IVORIAN
Male
Married
Skills
Customer Service & Technical
Support
Troubleshooting (Websites,
Hosting, DNS, Email)
CRM Tools & Ticketing Systems
Live Chat, Email & Phone Support
RPA & Automation (UiPath)
Web Hosting & Domain
Management
Desktop Support & IT Assistance
1 / 2
Education
Certifications
Automation Developer Associate, UiPath Academic
Alliance
KEY STRENGTHS
Strong communication and customer handling skills
Ability to simplify technical issues for non-technical users
Fast learner with adaptability in dynamic environments Detail-oriented with strong problem-solving mindset High School Diploma – Computer & IT
Abidjan
Bilingual Support (English / French)
Issue Escalation & Resolution
System Performance
Monitoring
Website Troubleshooting (DNS,
Hosting)
Multichannel Communication
Adaptability to New
Technologies
Process Documentation
Customer Satisfaction Metrics
Time Management &
Prioritization
Languages
English (Bilingual), French (Native)
2 / 2
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