Administrative Office Manager & Records Specialist

DONNA BISHOP

Philadelphia, PA ***** 267-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Administrative professional with 15+ years of experience in government, legal, construction, customer service, records management, data entry, and office operations. Experienced in handling confidential documentation, coordinating schedules, maintaining accurate records, and supporting high-volume environments. Proven leadership experience with advancement from Secretary to Office Manager. Proficient in Microsoft Office, Google Workspace, and document management, with training in project management fundamentals.

CORE SKILLS

Administrative Support • Project Coordination • Data Entry & Records Management • Microsoft Word, Excel & Outlook • Google Workspace • Customer Service • Office Management • Legal Documentation • Scheduling • Document Processing & Filing • Database Administration • Inventory & Supply Management • Bookkeeping & Expense Reports • Team Collaboration

PROFESSIONAL EXPERIENCE

Clerk City of Philadelphia — Board of Elections, Philadelphia, PA Mar 2024 – Jun 2026

• Processed voter registration records and mail-in ballot applications with accuracy and confidentiality.

• Performed data entry, reviewed election documentation, and maintained organized departmental records.

• Assisted the public with voter registration and election-related questions in a professional manner.

• Provided clerical support, filing, scanning, and document processing during high-volume election periods.

• Met time-sensitive deadlines while working effectively in a fast-paced government environment.

Secretary / Office Manager Primo Renovations, Philadelphia, PA Sep 2018 – Dec 2023

• Managed daily administrative operations, computerized records, company documentation, and client communications.

• Scheduled contractor appointments and documented customer requests for plumbing, electrical, construction, and repair services.

• Coordinated inventory orders, verified incoming shipments, and maintained office supplies.

• Promoted from Secretary to Office Manager based on performance and increased responsibilities.

Manager Quad Tron Inc., Bensalem, PA Feb 2018 – Jun 2018

• Scheduled appointments, maintained business records, and provided administrative support to management.

• Managed telephone communications, assisted clients, and supported inventory and general office operations.

Legal Office Supervisor Howard G. Ford, Esq., Philadelphia, PA Jan 2007 – Jan 2014

• Provided administrative and legal support while maintaining confidential client, case, and office records.

• Prepared, processed, organized, and filed legal documents, correspondence, and transaction-related materials.

• Supported property management and general legal matters while handling sensitive information professionally.

• Managed office supplies, telephone communications, filing, and day-to-day clerical operations.

EDUCATION

Penn Foster — General Studies, 2024

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Foundations of Project Management — Google / Coursera Completed August 24, 2026

Commissioned Notary Public — Pennsylvania June 2026 – June 2030

Valid Driver’s License

PROJECT MANAGEMENT KNOWLEDGE

Project Management Fundamentals • Project Life Cycle • Project Planning • Stakeholder Communication • Organizational Structure • Team Collaboration • Administrative Coordination • Time Management

ADDITIONAL INFORMATION

Authorized to work in the United States for any employer.

Contact this candidate