CVS Shift Supervisor Seeking IT Help Desk

MARILYN FIGUEROA

Garland, TX 469-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Customer-focused CVS Shift Supervisor with nearly five years of experience supporting customers, coordinating store workflows, and troubleshooting point-of-sale registers and photo processing equipment. Promoted from Store Associate for strong communication, work ethic, and leadership. Quick learner with Microsoft Office coursework and an Associate of Science expected December 2026. Seeking an entry-level IT help desk, service desk, or technical support role. TECHNICAL SKILLS

Systems & troubleshooting: POS registers, photo processing systems, basic equipment and system troubleshooting, Windows

Software: Microsoft Word, Excel, PowerPoint, Access, Outlook; Google Docs and Sheets Support strengths: Customer issue resolution, clear communication, rapid technology learning, team training PROFESSIONAL EXPERIENCE

CVS Health Shift Supervisor, Front Store & Photo Department September 2021 – Present

Promoted from Store Associate to Shift Supervisor for strong work ethic, communication, and leadership.

Troubleshoot POS registers, checkout equipment, and photo processing systems; assist customers when photo orders stall or equipment malfunctions.

Process customer checkouts and payments; resolve coupon issues, answer questions, locate merchandise, and recommend products based on customer needs.

Receive and work totes, stock shelves, organize backstock, replenish merchandise, and order products to support store availability.

Perform BOH (balance-on-hand) scans for out-of-stock products and assist with employee time punches and vacation entries.

EDUCATION

Dallas College Associate of Science — Expected December 2026 University of Texas at Dallas (UT Dallas) Planned Transfer — Bachelor of Science (B.S.) in Computer Information Systems and Technology

Relevant coursework: Computer applications and Microsoft Office tools ADDITIONAL STRENGTHS

Problem-solving • Adaptability • Attention to detail • Time management • Team leadership

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