Program Coordinator & Healthcare Surveyor
Resume:
CYNTHIA
WILDER
PROGRAM COORDINATOR
Accomplished, Service-oriented, energetic
worker with a solid 20 plus years of on-the-
job experience in Administration,
Evaluations, Case management, and
Customer Services.
CONTACT INFO
***************@*****.***
*****************@*****.***
Lexington, SC
EXPERIENCE
HEALTHCARE INSPECTOR/SURVEYOR-SC DEPARTMENT OF PUBLIC HEALTH October 2024 - Current
• Conduct inspections/surveys/investigations of healthcare facilities, service providers, and/or applicants.
• Evaluate the activities to determine the degree to which standards are carried out effectively.
• Identify all conditions that do not meet standards,
• Advise personnel administering activities and services to develop a plan of correction to remedy deficiencies, prevent their reoccurrence, and improve overall quality control and compliance with standards.
• Complete written reports of deficiencies and submit all reports of findings and required documentation in a timely manner.
• Ensure all files pertaining to the survey are secured in accordance with HIPAA and adherence to federal and state laws. Meet deadlines on written correspondence, documentation, and data entry.
• Abide by stringent rules regarding the completion of agency forms and practices pertaining to travel, reimbursement, training, and the use of state and/or federal resources.
• Serve as team Leader to a survey team when requested and/or on a rotating basis.
• Conduct pre-survey/inspection/investigation, team meetings, reviews of survey findings, entrance and exit interviews, travel arrangements, and directions to surveys when needed.
PROGRAM COORDINATOR I - SC DEPARTMENT OF HEALTH AND HUMAN SERVICES
5/2022 – 10/2024
• Analyzed case information to determine the accuracy of the eligibility decision, Prepared and sent the appeal packet to the Division of Appeals and Hearings.
• Attended hearing to represent the Department of Health and Human Services to present evidence that supports the eligibility decision.
• Followed the directives in the Final Administrative Decision and/or Order of Remand when issued by the Division of Appeals and Hearings.
• Stayed abreast of all current SCDHHS policy and procedures pertaining to Medicaid eligibility and the appeals process. PROGRAM COORDINATOR I – SC DEPARTMENT OF SOCIAL SERVICES SNAP MANAGEMENT EVALUATIONS
9/2018 – 5/2022
• Perform a variety of duties mandated in the U.S. code Federal Regulations for the Supplemental Nutrition Assistance Program
(SNAP) to coordinate and execute State corrective action processes and the State’s compliance with the Management Evaluation (ME) review process.
• Schedule, coordinate and conduct annual, bi-annual, and tri-annual county size visits to accomplish county ME reviews, as prescribed in the State ME Plan of Operation, Gathers, analyze/compile date, and performance, statistics, including the coordination of SNAP case reviews, to develop and issue final ME county reports.
• Reviews and approve county corrective action plan as responses to findings or deficiencies identified through the county ME review process. Monitor individual county progress on correction action plans.
• Perform emergency disaster management services to include but not limited to Red Cross sheltering and Disaster SNAP. Human Service Specialist II- SC Department of Social Services Child Support Division
8/2014-8/2018
• Preform Paralegal – related duties to assist State Attorneys prepare cases for court, verify and notarize pleadings, schedule and attend hearings, and file papers with Clerk of Court, Mediate negotiation hearings to calculate support amounts
• Conduct interviews with clients to develop and implement the best course of action for financial assistance
• Employ early intervention strategies to improve and enforce payments through gathering, research, and processing delinquencies.
• Maintain case records, case narrative through written and electronic documentation and auditing
• Keep other states’ agencies advised of all case activities, walk- in assistance and Call center representative.
Human Service Specialist I – SC Department of Social Services 08/2011 - 7/2014
• Liaison for Employment and Training service providers and clients.
• Sanctioned mandatory Employment & Training participants who fail to comply with work or job training requirements.
• Restored SNAP benefits upon compliance with the E&T Program or providing possible exemption documentation.
• Processed and secure food stamp benefits through the ESAP (South Carolina Elderly Simplified Application Project) and South Carolina Combined Application Project (SCCAP) programs. Review clients’ applications, verify personal information, verify income, and calculate monthly
household expenses to determine eligibility for benefits.
• Process gathered information that complies with state and federal regulations from the application along with other documents sent in by the client which will determine their benefit allotment. Registered, assigned, and scanned documents into the SCOSA and CHIP programs
Administrative Assistant – SC Department of Environmental Control 3/2008 -7/2011
• Created, coordinated, and monitored participants' files and databases related to the
participants' personal and business needs
• Conducted new participant interviews to outline personalized assistance plans to ensure our organization met the specific needs of each participant
• Maintained front office, including answering phones, mail pick-up and drop off, data entry, filling, completing forms, sent and received faxed documents, managing office supplies.
• Updated financial information, patient demographic updates each visit and received payment for services rendered.
• Assisted clients in completing application for Environmental Health program.
• Maintained Environmental records.
• Received service request and animal bites information.
• Established health records, conducted interviews to determine eligibility of Adult Health services program.
• Issued food vouchers and receipts for WIC program.
• Verified Medicaid coverage, retrieved copies of all external shot records for charts, filed all records according to guidelines.
• Maintained current knowledge of Record Management, and scheduled appointments for All programs.
Administrative Assistant - Benedict College
02/2007– 02/2008
• Maintained front desk
• Answered phones, received and distributed messages.
• Completed mail pick-up and drop off.
• Student data entry, filling and completed student registration forms and printed transcripts.
Accounts Receivable Rep I – Staples Business Advantage 01/2006– 2/2007
• Applied daily application of payment exceptions of cash
(ACH, lockbox, etc) and remittance advice to customers’ accounts in the AS400 AR system.
• Key responsibilities; to limit the number of unapplied payments.
• Processed customer adjustments and offsets.
• Managed technical problems that may occur during payment file uploads and other system problems.
Administrative Assistant – Capital Diabetic Supply Inc. 04/2005 – 01/2006
• Conducted general reception, filing, data entry for billing insurance purposes, and verified insurance coverage.
• Scheduled appointments, and customer support.
• Sorted the mail, prepared order forms, sent and received faxed documents, shipped and received supplies.
Administrative Intern/File Clerk – Family Service Center of SC 9/2004 – 04/2005
• General reception, customer support duties, scheduled appointments, prepared mailings and received payment for services rendered.
• General filing, created files, located lose files, and sorted paperwork to be filed.
EDUCATION
DIPLOMA
Columbia High School – Columbia,
SC
6/2004 -Elective Coursework
Accounting I
Accounting II
SKILLS
• Management Evaluations
• Human Services
• Policy & Procedures
• Project management
• Communications
• Problem-solving
• Customer Service
• Judgement and Decision
making
• Time management
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