Hardworking Warehouse and Retail Associate
Resume:
Jalessa RESUMÈ
Jones
HI, My name is Jalessa Jones, I am
a Hardworking and punctual
professional that works fast-paced,
physically-demanding jobs while
standing and moving for long hours.
Diligent with strong commitment to
team and business success. Focused
on exceeding productivity and service
objectives every day.
Reliable individual with background as
Picker for large organizations.
Motivated and highly communicative
when working quickly while observing
company procedures. Excellent
contributor to large and small teams
within all scales of warehouses and
retail stores . Great communicator
with customers and helps customers
find their needs .
• Experience
- City Gear
Identified opportunities for process improvement and customer saving initiative» Handled incoming calls from customers regarding orders or other inquiries. Stocked shelves with merchandise and ensured product displays were neat and orderly.
Trained new associates on store operations, policies, and procedures. Performed cash register functions accurately and efficiently. Handled returns and exchanges according to company policies. Recommended, selected and located merchandise based on customer desires. Prepared merchandise for purchase or rental.
Managed multiple tasks simultaneously while maintaining attention to detail. Answered customer inquiries regarding product features, pricing. and availability.
Operated equipment such as scanners and scales correctly during checkout process.DURATION - August 2024 – December 2024
- Osl Retail Services
Assisted staff with resolving complex customer issues and implementing targeted solutions.
3408 Linderwood Drive
Augusta, Georgia, 30906
**************@*****.**
m
Joneslatoya175@gmail.c
om
“You're the best
Thanks for the outstanding
service!
Is there a way for me to do a
review or something that could
benefit you?
I really appreciate you” WISE
WORDS FROM A PREVIOUS
CUSTOMER
Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed. Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
• Used customers personal information to run them for phones and get them deals with Att Verizon and T-Mobile .
DURATION- December 2024 – March 2025
- Luna Wireless by Gp Mobile ( T-Mobile authorized retailer) Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
• Assisted customers by providing confirmations, answering questions and offering general information.
• Documented customer correspondence in Retail360 to track requests, Used professionalism everyday to ensure the customer service was amazing
• Restocked, cleaned, and provided selling services for customer problems and solutions.
DURATION - May 2025- March 2026
- Xfinity Retailer Store
Assisted customers by providing confirmations, answering questions, helping with bill pay
Understands and get full knowledge of customer needs Worked through multiple platforms to assist and receive sales and feedback .
Documented customer complaints and communication issues to further better assist customers through different platforms such as retail360 and etc .
DURATION- March 2026 – current
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