Senior Learning Operations & Program Specialist

Summary:

Senior Operations Processor with a strong passion in relationship management, collaboration, consulting, training and supporting multiple LOB’s cross functionally to achieve business initiatives. Outstanding 16 years of Learning and Development experience in logistical consulting, project coordination, implementation and strategic planning.

Core Strengths:

Strong Risk /Partnerships/Collaboration skills

Impeccable Communication skills

Relator/Learner/Achiever/Focus/Consistency

Outstanding Interpersonal and Relationship Building Skills

Acute Business Acumen

Flexibility and High Functioning Multi-task Skills

Wells Fargo – Charlotte, NC

Learning Implementation Specialist (2012 - Current)

Manage virtual and self-paced programs for multiple LOB’s consulting with leadership, facilitators, program management, program participants, coaches and third-party vendors. Responsible for the logistical support for StrengthsFinder: Lead Yourself/The Team, Credit College programs and New Financial Analyst Program (WIM) and any special requests.

Consult, collaborate and partner with program managers, vendors, team member managers regarding internal career and development programs for StrengthsFinder, Credit College, and NFALP.

Strong leadership, business acumen, communication, writing, organizational and consulting skills.

Collaborate and partner with different levels of leadership and management.

Team Moments site owner embracing virtual team communication, relationship building and collaboration.

Space reservations and site access coordinator for Research Park.

Leader of small projects as needed exercising judgement on risk, quality without sacrificing the learner experience.

SME roster management, ELVIS, Develop You

CJ Consulting

L&D Practitioner (2005-Current)

Passionate about providing opportunities and creating a path of optimal success. Logistical consulting, implementation management and project coordination skills assist in building a phenomenal foundation for generations to come through strong relationships in the community service sector and university pipelines. Actively serving in the community for the past 17 years as an Educational Consultant for first generation college seeking individuals of all ages.

Provide basic interview, resume, educational consulting for those returning to work/college after being on hiatus due to a tragic event, veteran, lay off or health issue.

Match clients with volunteer opportunities within the community to obtain internships, meet scholarship requirements and build pre-college portfolio.

Offer educational consulting for adults and first-generation students of all ages.

Offer mentoring and coaching as needed.

Project Coordinator (2010 - 2012)

Consulted with Learning and Development Regional Division Manager’s, facilitators, and third party vendors to organize various components needed to initiate, plan, execute tasks and convert over 350 training rooms on the East coast for Training Room Conversion Project.

Catalyst resolving facility maintenance issues throughout East coast to ensure training room efficiency.

Mitigated circumstances to ensure sensitive secure high-risk equipment (servers) transported successfully and in compliance with company policy.

Assist with the coordination of increase, reduction and training room relocation to meet regional needs with zero impact to training schedule.

Spearheaded and facilitated weekly calls and served as a key point of contact during training room conversion project for Southeast Community banking site contacts re-deploying and replacing teller peripherals in training rooms to match new Wells Fargo model.

Responsible for onboarding STAR employees on conversion project and keeping them up to speed on ever changing challenges.

Learning Coordinator (2006 - 2010)

Logistical support Learning and Development for multiple banking segments (Business Banking, Commercial Banking, RS/CAM, and Community Banking Learning Strategist’s).

Coordinated all training room material logistics to include print to fulfillment.

Learning Center specialist managing enrollment, compiling and closing rosters.

Responsible for monthly audit of training materials.

Leader of small projects as needed exercising judgement on risk, quality without sacrificing the learner experience.

Education: Pfeiffer University Masters in Organizational Management & Leadership, 2005

Winston-Salem State University Bachelor of Arts in Communications, 1998

Community Service:

Alpha Kappa Alpha Sorority, Inc. Charter Member 1996-now

Board of Directors for My Brothers Keeper L&D Practitioner 2010-now

International House of Charlotte Tutor/Coach 2014-PRN

Contact this candidate