Client Services & Team Supervisor

JACKLENE PASTERISA

New York, NY ***** 646-***-**** ************@*****.***

Professional Summary

Detail-oriented professional with extensive experience in client service, customer relations, and team supervision. Managed nightly documentation for over 50 clients at Safe Horizon and resolved customer issues efficiently at Altice USA. Proficient in Microsoft Word, Excel, and PowerPoint. Recognized for strong teamwork, independent work ethic, and effective communication across diverse environments. Willing to relocate to: Manhattan, NY

Work Experience

Client Service Specialist

Safe Horizon New York, NY

April 2019 to April 2025

• Completed intakes for new clients and provided orientation to the program/shelter and HRA rules and regulations, ensuring smooth onboarding

• Maintained a documented count of over 50 clients each night, supporting accurate reporting and compliance

• Supervised clients and responded to all requests and emergencies during duty hours, ensuring client safety and well- being

Customer Sales Representative

Altice USA Bronx, NY

September 2019 to January 2020

• Greeted visitors as they entered the store and identified the reason for their visit, consistently delivering courteous and professional service

• Provided quality internal and external customer service by representing the company in a consistently courteous and professional manner, enhancing customer satisfaction

• Demonstrated analytical proficiency and diagnostic skills in resolving customer issues on first contact, exhibiting empowerment/ownership with appropriate follow-through to improve resolution rates Group Leader

Strive New York, NY

September 2017 to September 2019

• Supervised indoor and outdoor activities of children, ensuring safety and engagement

• Kept records of children's growth, development, and behavior, supporting individualized care and progress tracking

• Developed activities to keep children engaged, fostering a positive and stimulating environment Youth Specialist

Dewitt Clinton Community center New York, NY

August 2009 to August 2017

• Mentored, coached, and supported individuals to facilitate personal, social, and educational growth in young people, encouraging greater social inclusion

• Communicated with Program Manager and other staff as needed on progress and problems as directed, ensuring effective team collaboration

• Supervised family visits on assigned shifts and monitored youth in all activities and situations, maintaining a safe and supportive environment

Customer Service Representative

Bed Bath & Beyond New York, NY

April 2007 to May 2009

• Ensured that each customer received outstanding service by providing a friendly environment, increasing customer satisfaction

• Delivered exceptional customer service by explaining the overall value, features, and benefits of all products and services offered, driving sales

• Maintained orderly appearance of cash rack and kept supplies stocked, supporting efficient store operations Education

Medical Billing & Coding (University)

Northbridge University Remote

January 2026 to Present

GED

LaGuardia Community College New York, NY

January 2013 to February 2013

Skills

Greeting customers Filing Front desk Team oriented with the ability to work independently. Google Docs Instructional hands-on activities Clerical experience Technical support Computer operation Office management Computer literacy Google Sheets Order entry Document management Team management Customer retention Time management Attention to detail Emergency response Critical thinking Patient interaction Leadership Experience with children Dispatching Google Workspace Inside sales Typing Customer support Communication skills Word processing Medical records Wage calculation Phone etiquette Gmail Multi-line phone systems Organizational skills Microsoft Office English Productivity software Crisis intervention Behavioral observation Account management Payroll record maintenance Debt collection Child welfare Conflict management Financial services Data entry Microsoft Word Receptionist experience within hospitality industry Incident reporting Microsoft Outlook Appointment scheduling Live chat Office experience Face-to-face communication Schedule management Computer skills Managing patient records SharePoint Project management Cash register Windows Customer relationship management Marketing Client intake procedures Microsoft Excel Client interaction via phone calls Handling customer inquiries Receptionist experience within retail industry Relationship management Skincare HIPAA Sales Databases Customer service Proficient in Microsoft Word, Excel, and PowerPoint Administrative experience Accounts receivable

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