Junior Administrative & Training Coordinator

NOKULUNGA MKHUNGO

Pretoria, Gauteng, South Africa Willing to Relocate

081-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Highly organised and results-driven Training Administrator with over three years of experience in administration, learner management, financial administration, compliance and training coordination within an accredited artisan training environment. Experienced in maintaining learner records, coordinating training programmes, supporting trade test and ARPL processes, and administering documentation aligned with QCTO, EWSETA and NAMB requirements. Skilled in Microsoft Dynamics 365 Business Central, MasterSkills Learning Management System (LMS), Microsoft Office and financial administration, including invoice processing and credit card reconciliation. Currently pursuing a Bachelor of Laws

(LLB) at the University of South Africa (UNISA), bringing strong analytical, organisational and problem-solving skills. CORE COMPETENCIES

Training Administration: Learner administration; programme coordination; training scheduling; learner registration; attendance management; assessment administration; training documentation; LMS administration Compliance & Quality Support: QCTO administration; EWSETA administration; NAMB administration; trade test administration; ARPL administration; quality assurance support; records management; document control Financial Administration: Credit card reconciliation; invoice processing; financial record keeping; Microsoft Dynamics 365 Business Central; purchase administration; data verification Office Administration: Management support; calendar and meeting coordination; email management; stakeholder communication; customer service; report preparation; confidential document management; filing systems Digital & Systems Skills: Microsoft Dynamics 365 Business Central; MasterSkills LMS; Microsoft Excel, Word, Outlook, PowerPoint and Teams

PROFESSIONAL EXPERIENCE

GOARTISAN TRAINING CENTRE

Training Administrator September 2023 – Present

Provide administrative support for artisan training programmes, learner records, financial processes and compliance documentation in an accredited training environment.

• Coordinate learner administration from registration through programme completion, maintaining accurate learner records and files.

• Capture and update learner information on the MasterSkills Learning Management System (LMS), and generate learner reports.

• Coordinate training schedules and programme logistics; prepare learner files, assessment documentation and training packs.

• Monitor learner attendance and progress, and support facilitators and assessors with administrative requirements.

• Prepare and administer QCTO documentation, process EWSETA learner documentation, and coordinate NAMB and trade test administration.

• Support ARPL applications and maintain accreditation, compliance and quality assurance records.

• Process supplier invoices, verify supporting documentation and perform company credit card reconciliations.

• Capture financial transactions in Microsoft Dynamics 365 Business Central and maintain accurate financial records.

• Respond to learner and client enquiries; coordinate meetings; prepare reports, spreadsheets and correspondence.

• Maintain electronic and manual filing systems, safeguard confidential information and provide administrative support to management and operations.

STATISTICS SOUTH AFRICA

Fieldworker February 2022 – March 2022

• Conducted household interviews and collected statistical information accurately and professionally.

• Verified and captured research data, prepared daily activity reports and maintained confidential documentation.

• Followed data collection procedures and supported the quality and accuracy of submitted information. MUG & BEAN

Waitress December 2020 – January 2021

• Delivered friendly, professional customer service and processed customer orders accurately.

• Worked efficiently in a fast-paced environment and responded to customer queries professionally.

• Maintained service standards and contributed to a positive customer experience. EDUCATION & CERTIFICATES

University of South Africa (UNISA) — Bachelor of Laws (LLB) Currently in second year Educourse Online Learning — Office Administrator Certificate 2025 Educourse Online Learning — Digital Marketing Certificate 2025 Damaria Consulting — IT Technical Support Certificate 2024 Advent Hope Christian School — National Senior Certificate Bachelor Pass PROFESSIONAL SKILLS

Training and learner administration • Programme coordination • LMS administration • Financial administration • Credit card reconciliation • Invoice processing • Business Central • Microsoft Excel • Report writing • Stakeholder communication

• Customer service • Compliance administration • QCTO • EWSETA • NAMB • ARPL • Trade test administration • Confidential records management • Time management • Problem-solving • Attention to detail • Communication • Teamwork • Working under pressure

LANGUAGES

English • isiZulu • isiXhosa

REFERENCES

Awelani Mudau — Supervisor 073-***-**** *******************@*****.*** Lesego Masilela — Director 071-***-**** ******@*****************.**.**

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