Digital Transformation & Operations Delivery Director

Edgar Barrientos Jahuey

Head of Operations Delivery Director Senior Program Manager Digital Transformation Leader WhatsApp: +52-831-***-**** Email: ********@*****.*** Mexico Open to Remote, Hybrid or Relocation

EXECUTIVE SUMMARY

Senior IT and Operations leader with 15+ years of experience delivering large-scale programs, enterprise IT operations, ERP implementations, and digital transformation initiatives across banking, healthcare, manufacturing, government, and consulting. Proven track record building governance models, stabilizing delivery, leading global teams, and aligning technology execution with business strategy in regulated, mission-critical environments. CORE COMPETENCIES

Program & Portfolio Management Delivery & Operations Leadership Digital Transformation ERP & Process Optimization IT Governance & Compliance KPI & Executive Dashboards Global Team Leadership Risk & Incident Management PMO & Methodologies (PMBOK, ITIL, COBIT) PROFESSIONAL EXPERIENCE

NASAPACK – Pallets & Packaging Manufacturing Mexico (May 2025 – Present) Project Manager ® Digital Transformation Leader

n Led implementation of new ERP modules to improve operational visibility, traceability, and data integrity. n Conducted end-to-end process analysis for Plant 2, identifying inefficiencies and automation opportunities. n Integrated ERP platform with regulatory compliance and financial control programs. n Designed and implemented the Digital Transformation Model, governance framework, and execution methodology. n Built KPI dashboards, initiative prioritization models, and transparent reporting via internal web portal. SOFTTEK – Banamex Divestiture Program Mexico / Global (Jan 2023 – Aug 2024) IT Project & Implementation Director

n Directed one of the largest financial technology divestiture programs in Mexico. n Managed steering committees and executive stakeholders within Citi / Banamex. n Coordinated global, multicultural teams across Mexico, U.S., India, and Europe. n Led data segregation, infrastructure delivery, and audit evidence preparation. ATOS – Global Healthcare Services (Conduent) Global (Mar 2017 – May 2022) Strategic Account Program / Project Manager

n Led 24/7 healthcare IT operations supporting mission-critical hospital systems. n Managed cloud and infrastructure programs for healthcare and government clients. n Delivered projects for the Government of Canada supporting life-critical clinical applications. n Reduced onboarding time by 35% through structured knowledge transfer programs. AGSNASOFT / Grupo México – Ferromex Division Mexico (Jun 2016 – Aug 2016) IT Strategic Planner

n Conducted IT maturity assessment and enterprise benchmarking. n Built multi-year IT strategic roadmap aligned to business priorities. Citigroup / Banamex – CTI / CTO & GCG Mexico (May 2013 – May 2016) Infrastructure & Program Project Manager

n Led nationwide data center consolidation with zero downtime. n Directed design, build, and commissioning of Querétaro Data Center. n Built and operated the largest Banamex Command Center for incident management. Earlier Career Roles

n IT & Communications Manager – Turbomex Refacciones n Project Manager – Lumidim de México (Green IT & Energy Saving) n Project Manager – Microtel del Norte

n Networking Labs Instructor – ITESM (CCNA, CCNP, VoIP) EDUCATION & CERTIFICATIONS

Master’s Degree in IT Management – Tecnológico de Monterrey (ITESM) Bachelor’s Degree in Information Technology – Universidad Autónoma de Tamaulipas Certifications & Training: PMI (PMBOK), ITIL, COBIT 5, EA Zachman, CCNA, CCNP, ISO 9001, ISO 27001, CISSP (in progress), PMP (in progress)

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