Back office

Sharon Harvey

St, Apt. *, Hollywood, FL *****

Cell: 305-***-****

Email: *******.**********@*****.***

Skills:

● Phone Skills

● Back Office

● Customer Service Duties

● Customer Satisfaction

● Workload

● Event Planning/Coordinating

● Hospitality Service and Planning

Education:

Associate’s degree - Coastal Carolina University, Conway, South Carolina – Graduated Work Experience:

Alorica, Inc, Miami Lakes, FL May 2000 - Aug 2025

Customer Service Representative

● Serve as the first point of contact for customers seeking technical or service-related assistance.

● Respond to inquiries via phone, email, or ticketing systems.

● password resets, software/application access, account activation

● Diagnose and troubleshoot basic technical issues

● Listen actively to understand customer concerns and needs.

● Ask clarifying questions to fully understand the problem. Precision Response Corp. / Directv Inc. Feb 2000 - Apr 2000 Customer Satisfaction Department

● Phone Service

● Back Office/Workload.

Contact this candidate