Operations & Community Program Manager

NATE WILSON

Operations & Community Program Manager

*** ******** ** #*, ********, NY 11233 718-***-****

PROFESSIONAL PROFILE

Results-oriented professional with over six years of experience in community program coordination and operations management within the New York City area. Adept at overseeing cross-functional projects, managing budgets, and cultivating strong community partnerships. Recognized for a systematic approach to problem-solving and a commitment to driving organizational efficiency. (Sample Data)

PROFESSIONAL EXPERIENCE

Program Operations Manager Jan 2021 – Present

Brooklyn Community Action Network (BCAN) — Brooklyn, NY

Direct daily operations for three community outreach programs, managing an annual budget of $500,000.

Streamlined the volunteer onboarding process, reducing administrative turnaround time by 25%.

Cultivated partnerships with local businesses and municipal agencies to expand program reach by 30% across Brooklyn.

Operations Coordinator Mar 2018 – Dec 2020

Empire Youth Services — New York, NY

Managed logistics for weekly after-school programs, ensuring facility readiness and resource allocation.

Maintained comprehensive databases and generated monthly performance reports for stakeholders.

Collaborated with the HR department to recruit, screen, and train new administrative staff.

Administrative Assistant Jun 2016 – Feb 2018

Bedford-Stuyvesant Development Corp — Brooklyn, NY

Provided comprehensive administrative support to the executive team, including scheduling and document preparation.

Handled client inquiries, routing complex issues to the appropriate departments for resolution.

EDUCATION

Bachelor of Arts in Urban Studies *2012 – 2016*

City University of New York (CUNY) — Brooklyn, NY

CORE SKILLS & EXPERTISE

Management & Operations: Project Coordination, Budgeting, Logistics, Team Leadership.

Community & Client Relations: Partnership Development, Conflict Resolution, Community Outreach.

Technical Proficiencies: Microsoft Office Suite, CRM Software, Database Management.

Certifications: Certified Nonprofit Professional (CNP) — 2022.

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