Salesforce Enterprise Architect & Program Director
Resume:
ENIOLA AKINTOYE
Salesforce Enterprise Director Architect Program Manager Scrum Master
https://www.linkedin.com/in/eniolaakintoye/
Orlando, FL 32835
**************@*****.***
A professional and technical leader with over 23 Years Global Digital Transformation skills for Enterprise design, architecture, development, engineering, scalability, administration and support. With a drive for continuous out of the box innovative improvements, engineering process, automation development utilizing the latest advanced cloud ecosystem structures. Backbone of product positioning, ensuring the right solution is offered to meet the client needs. Program Manager, Sales with technical, architectural skills, and adept at speaking customer's language to relate product requirements to technical business vision.
Industry Sectors
Cloud, Oil, Gas & Electric, Health, Finance, Banking, Investment, Insurance, eCommerce, Retail, Manufacturing, EV, Aerospace, GIS, Robotics, VR, AI, Game Engine
Technical Skills
Salesforce Commerce Cloud, Salesforce Community Cloud, Salesforce Communications Cloud, Financial Services Cloud, Field Service Lightning, Sales Cloud, Service Cloud, Health Cloud, Marketing Cloud, Salesforce CPQ, VOIP, Omni Studio, Advertising Studio, Flosum, Copado, Genesys Cloud/Onprem, Jira, ServiceNow, AWS CloudWatch, AWS Connect, AWS CTI, AWS S3, AWS DynamoDB, Genesys VOIP, Salesforce MuleSoft, Salesforce Internet Of Things (IOT), Arduino Cloud, ESP32 Circuit Board, Solar Inverter, Solar MPPT, GIS, Longitude and Latitude, Electronic Vehicle (EV), Robotics, VOIP, MuleSoft, QUIP, Apttus, SteelBrick, Apex, Heroku, Visual Studio Code, Eclipse, VisualForce, SOQL, Lightning, C, C#, Java, Mel, Python, Unix, JavaScript, HTML, SQL, VMS, Oracle, SAP BW/BI, Project Management, Daz 3D, Poser 3D, AutoDesk Maya, Motion Builder, Adobe Masters Suite (Illustrator, Premiere Pro, Photoshop, After Effects), Boujou 5, MatchMover Pro, Lustre, Davinci Resolve, Mental Ray, Zbrush, Image Modeler, Final Cut, Motion, Shake, Windows Applications Suite, Linux, & Macintosh OSX.
Education
BSc in Software Development - Georgia Gwinnett College - Gwinnett, GA
WORK EXPERIENCE
SalesForce IT Sr. Enterprise Director Architect Sr. Tech. Lead Cognizant January 2021 to Present
Cognizant Technology Solutions is one of the top 5 largest Salesforce Cloud SAAS end to end implementation partners. Collaborated with executives, senior directors, project managers, architects, product owners, and delivery leads to operate, budget, plan, resource management, and sustain the feasibilities of new Salesforce cloud implementations.
Directed and managed four end to end classic to Salesforce strategic digital transformation initiatives. Managed and Architect the delivery of Multiple Large-Scale Salesforce Implementations with direct reports comprising of R&D, budget accounts, resource, SOW, SLAs, billing, finance, audits, and financial risk management. Developed strategic initiatives to achieve COE’s growth by 25% and ensure multiple PODs financial framework aligns with the organization’s strategies, mission, and vision.
•Sr. Technical Lead, Architect, and PM for the delivery of Cognizant Technology Services PSEG Electric and Gas Salesforce FSL implementation, Victory Capital Salesforce Financial Cloud Investments, Assets, and Accounting implementation, USAA Salesforce Implementation, and DocuSign Salesforce CPQ + Billing Implementation
•Lead the resource management of onshore, mid shore, and offshore Sr. Architects, Sr. Project Managers, Sr. Consultants, POs, developers, QAs, DevOps Salesforce end to end Implementations
•Lead the implementation of financials, resource requirements, development, management, backlogs, and technology infrastructures
•Architecting Salesforce data model designs and mappings to external ERP databases for Sales, HealthCloud Payer, Pharma, MedTech R&D, Service Cloud, CPQ, Financial Cloud, Commerce Cloud, Experience Cloud, and Marketing cloud
•Architecting standard, custom, and big objects for CPQ, Sales, Service, HealthCloud and Marketing Cloud MedTech R&D.
•Customized CPQ Quote templates, billing, Approval Process, Order and quote to cash, Creation and •Opportunity and Lead Management, contract renewals and CPQ product configuration.
•Lead and plan the Legacy data system’s migration into Salesforce.
•Architecting large data structure configuration, migration and performance tuning
•Architect and developed analytics and matrix for intelligent reporting, archiving and governance
•Planned, execute, and managed HealthCloud Associated Objects, claims, eHealth Records, code sets, social determinants, patient creation, business APIs, Care and Utilization Management unto Medical devices prototype applications
•Lead the consolidated Health cloud patient’s 360 view from POC to all post care EHR/EMR, patients billing, accounting, and marketing systems
•Setting up Health Cloud Patient’s Lead to opportunity stage customization
•Created Apex Classes, interfaces, and collections
•Developed business components using Visualforce, Apex, Aura, Java, and JavaScript technologies to build customized solutions that support critical business functions
•Strong in OOPs concepts, Salesforce Lightning Frameworks, Visual Force, Apex programming – Classes, Triggers, SOQL, SOSL, SOAP/REST API, and Test Classes.
•Developed Bulk Triggers, API-based integration, and Batchable Apex codes to process large data records.
•Developed interfaces using HTML, CSS, and Salesforce Lightning design system
•Sourced and installed Salesforce Lightning systems environments for clients speeding up their business process by 75%. Created and Tested databases and reduced performance glitches by 40%. Prepared test case procedures, test files; coding, compiling, and refinement reducing technical QA debt by 60%.
•Developed Salesforce integration tools, such as Salesforce Connect, Salesforce Apex APIs, Apex REST/SOAP APIs, and middleware platforms for BI-directional data within Salesforce and external CRMs, including data imports, exports, cleansing, deduplication, and data quality.
•Initiated Agile Sprints Systematic structure using JIRA and ServiceNow for multiple Industries with 0% defects rate/milestone
•Lead Technical - Functional Level of Efforts and convergence to implementing a 100% requirement expectations regarding Enterprise Architecture, development, Salesforce components, classes, integrated APIs, Lightning Components, Gateways, Data Structures, deployments, and production support
•Created Project Plan, milestone, Sprint plan, CRs, Defects, Component list, and Backlog prioritization
•Partnered with connected system’s Sr. directors, Engagement Leads, and Program Managers to foster and maintain technology and business vision between Cognizant and external stake holders
•Lead and managed business requirements, Level of Efforts, reusable API structure, and Technical specifications of
MuleSoft On-Prem to CloudHub migration
•Lead the implementation of Genesys Cloud application into Salesforce Service Cloud for customer service Call log and account synchronization
•Lead and managed all technical and functional specifications of SAP-HR integration to SDLC via MuleSoft
•Lead, managed and approve QA test scripts, technical bugs, deferred issues, enhancements, Pull Request, and CRs
•Lead, managed and triaged AWS CloudWatch support monitoring team to decipher, investigate, troubleshoot production logs, and defects via JSON
•Managed IoT Enterprise Platform teams
•Managed the R&D of EUVs using multi energy source
•Managed the development and extraction of Solar Inverter and MPPT data into Arduino cloud
•Lead the development of Arduino microprocessors, ESP2266, and ESP32 Microcontrollers
•Managed Microcontrollers with sensors interface development
•Managed and lead the Arduino Cloud Machine data integration into Salesforce via Python and JSON
•Lead and managed Salesforce L2 Offshore Production Support and development PODs
•Lead and managed multiple Salesforce Audits and implementation reviews with Salesforce Inc.
•Initiated and Lead incident bridges comprising of Stake holders, AWS, MuleSoft, Oracle, Salesforce, SAP, Network Security teams, development Leads, Technical Leads, Production Support Leads, and creation of Incident report RCAs
•Implemented systematic and automated strategies that delivered 40% exponential increase in service delivery since joining Cognizant
•Creation of Salesforce Dashboards for Sales, Customers, Revenue, Resource planning and reporting
•Created SOWs for a total of $100M Salesforce implementations
•Managed and amended SOW and SOP on B2C Production Support releases and rollout for a $150B financial data portfolio
•Created multiple SOWs which included multiple Salesforce implementation partners and production support.
•Lead multiple discussions, negotiations and standoff techniques with competing implementation partners and reestablishing Cognizant as Primary Partner.
•Provided strategies and Steady States to the applications and connected ecosystems like Marstone, Accensus, USAA, AWS, Oracle, etc
•Provide analytical decisions to all levels of Vertical and Horizontal stake holders.
•Partnered with leadership to maintain technology and corporate vision.
•Agile Waterfall, Scrum, Jira, and Service Now
Sr. Architect Sr. Tech Lead Apex Systems June 2020 to Dec 2020
Engineer and design of TripActions Salesforce Enterprise web applications. Migration of technical service data from ZENDESK into Salesforce Service cloud and development of customer web portals with object oriented engineering and analysis.
•Architect and design of Multiple Salesforce Platforms
•Lead the Architecting, Development and Deployment of client’s customer support Community Cloud portal.
•Architect, designed, and developed standard, custom, templated Community Cloud web pages, buttons, logos, service cloud integration, data categories, articles, field customization, profiles, permission sets, SSO etc.
•Scalable technical solutions on the Salesforce.com platform that meet end-to-end integration requirements.
•Configured Product Features, Bundles, Product Rules, Pricing Rules, and Discounts.
•API Integration, Application Design, Connected APPs, OAuth2.0 configuration
•Integrated Api in LWC and Aura components to retrieve Knowledge Based objects using Apex Codes to display Data Categories on the customer support portal.
•Set up and configuration of favicon, SEO, Google Analytics for user tracking and reports, etc.
•Experienced with continuous integration and unit-testing (Jenkins / Gitlab)
•Architect and developed Global Search Actions tailored to business specifics, this provided faster user searches.
•Lead research in using Salesforce VisualForce/Lightning/Javascript/Apex Triggers to automate business logics and speed up business processes to avoid overlaying of objects linked to multiple business departments.
•Created and tailored Object’s Page Layout, users, customized Dashboards, Report Analytics, etc to different permission sets and profiles.
•Creating Arithmetic Logic on fields based on business requirements.
•Architect models for Multiple User, Data Protection, Password policies, Activation, Login access policies for community users.
•Architect Certificate and key management for remote site settings.
•Performed SalesForce Administrative functions, creating user profiles, roles and restrictions.
•Administer permissions and general user permissions sets, Groups and Queues.
•Preserved data quality with validation rules.
•Created multistep approval process for articles deployment and access.
•Data category automatic loading, manipulation and integration into community cloud multi platforms applications.
•Developed Navigation Menu Bar using Aura Lightning framework, Actions and Process interaction and Automation.
•Developed dynamic SOQL relationship queries in lightning framework to create, retrieve and store data objects.
•Using Aura framework, created lightning components, event handlers, javascript functions and context variables, exception handlers, and order of execution in triggers for company’s support community websites.
•Customized Salesforce platforms to match company online design presence using Visualforce and aura lightning framework.
•Lead Scrum and Agile standups, heads down and retrospective discussions with stake holders.
•Worked with company’s salesforce Architect, Administrators, Business Analyst, Technology Directors, platform owners, business to gather requirements and provide guide in the implementation of Salesforce.
•Worked with Salesforce’s Configuration and Technical Support in debugging and resolving technical issues.
•Communications Cloud for CPQ and Commerce Cloud B2C and B2B Customized package installation, catalog, and price set up.
SalesForce Unity3D Game Engine Sr. Architect NitronFx January 2008 to May 2020
Integration of Unity Game engine with Salesforce Lightning technology/Components via REST architecture.
•Designed and developed salesforce declarative and programing concepts
•Designed and developed applications on the SalesForce Force.com platform for VR/Unity Games
•Creation of dynamic user interfaces in Unity and Salesforce lightning
•Architect and developed Lightning Page layout and Actions using Lightning Design Systems components
•Lead research scientist using Salesforce/Javascript/Django for the next generation WebGL interface
•Customized VisualForce Layouts, Dashboards, tabs, Buttons to Actions and embedding.
•Created Standard and Custom objects using apex declarative statements
•Creating Force.com custom application, custom tabs, and fields
•Architect models for Multiple User, Data Protection, Password policies, Activation, Login access
Policies for game users
•Architect Certificate and key management for remote site settings
•Performed SalesForce Administrative functions, creating user profiles, roles and restrictions
•Administer permissions and general user permissions sets, Groups and Queues
•Preserved data quality with validation rules
•Creating multistep approval process, considerations, and comparing work flow approval processes
•Data loading, manipulation and integration in multi platforms applications using External Data Services, Heroku, Mulesoft, Apex API to store and manage game user data
•Migration of VisualForce code to the Lightning UI
•Developed Aura Lightning Button, Actions and Process interaction and Automation
•Developed dynamic SOQL and SOSL relationship queries
•Developed syntax, Trigger context variables, exception handlers, and order of execution in triggers
•Built Custom Pages with Visualforce and VLocity drag and drop features with omni script
•Built custom report type Dashboards and snapshots
•Implement InboundEmailHandler interface
•Set up e-mail service, DataLoader, SAP/AWS/C#/Java Api Integration and Live Agent configuration
•Salesforce community, CPQ, commerce and Service cloud methodology, Application development, architecture, and importing source migrations
•Built and personalized marketing campaigns in Salesforce commerce cloud, Marketing Cloud and DemandWare
•Customizing business workflows apps to help sales reps figure out the right quotes to give customers using Apttus CPQ and SteelBrick Quote-To-Cash
•Created custom game engine tools/plugins using C# and JavaScript,
•Use of complex arithmetic expressions for architecting game tools
•Knowledge of array attributes for creating instances, goals and particle collision events
•Understood the use of Autodesk Mel script to create, automate events and interfaces, procedures, tasks in a real time production environment
•Detailed knowledge of Autodesk Maya, Max and MotionBuilder using python
•Ability to use After Effects, Motion, Shake, Nuke for visual effects compositions, and multi pass renders from Maya, 3DMax, and C4D
•Designing, coding, testing, trouble-shooting and debugging.
Production Systems Engineer LexisNexis July 2002 to January 2008
Vast experience in Department of Moto Vehicle Database integration, software development life cycle implementations, design, production application roll out, and implementations.
• Administered over 50+ DMV interactive and Batch production servers which includes Unix, VMS, Oracle In-house and
External servers
• Worked with external client's (AT&T, Sprint, Advantis, 50 Department of Motor Vehicles, NICusa, Osogrande,
Department of Justice, Police Records, Allstate Insurance, Nation Wide Insurance, Progressive Insurance, Pizza
Hut, etc), systems administrators, technology directors, General Managers, network engineers and developers.
• Architecting, migrating and support of database pipeline for eGovernment and insurance services
• Researching and providing immediate resolution to system outages in a timely manner through the use of scripts
development
• Provided 24/7 On-call production support and systems tuning, monitoring and performance
• Provided systems and after-hours support to data center engineers and technicians
• Created new and modified existing system documentation used for training new team members and external users
• Trained new production support engineers/team members as well as other technical department and provided after
hours support back up
• Provided resolution implementation of new system errors and bugs and written documentation for future resolution.
• Research and presentation of daily, weekly, monthly production and system analysis to managers, directors and
vice presidents
• Effectively provided new systems enhancement through the use of UNIX scripts and VMS commands
• Researched, managed and provided systems performance information (system outages) for customer support
engineers, marketing, network, database administrators and upper management for evaluating interactive and batch
business and system performances
• Effectively researched and provided system analysis to marketing for the modification and creating of new products
and services
• Architecting projects which will effectively allow support engineers to monitor and control servers from
blackberry and other phone device thereby eliminating system downtime
• Responsible for the implementation of new production servers as well as the modification of existing ones created in
C#, C++.
Contact this candidate