Receptionist
Resume:
Susan (Sue) Richards
Fox Lake, IL 60020
*****.************@*****.***
Professional Highlights
Approachable and enthusiastic team player; skilled in a variety of administrative support and customer service roles involving written and verbal communication, time management, organization, calendar and travel management, industry research, HR support, event planning, reception, and Microsoft applications. Professional Experience
Armstrong Teasdale LLP (FKA: Novack and Macey LLP--Chicago, IL) Sept 2018 to March 2025 Front Office Receptionist
● Telephone Management: Field calls for firm of 50
● Member of Admin Core Team: Assist with firm travel arrangements; Field in-box requests
● Financial Data Entry: Provide data entry in Juris System to Accounting Department
● HR Recordkeeping: Time keeping for all non-partners; Tracking of vacation for all personnel via Outlook
● Building Liaison: Request security clearance for all visitors; process all maintenance requests for firm
● Event Caterer for Firm: Decision maker for all food-related activities, including weekly lunches, monthly birthday celebrations, monthly Happy Hour, and other special occasion Exicure, Inc.—Skokie, IL Feb 2015 to Feb 2018
Executive Assistant to CEO and CFO
● Office Manager: Organize office operations of biotech start-up firm by working with vendors and property management to maintain the office and its amenities, including supplies, printing, equipment, and catering.
● Executive Staff Liaison: Serve as communication link between C-level staff and employees, BOD, investors and employment candidates. Plan and implement agendas; plan and implement global travel arrangements for BOD and employment candidates.
● Calendar Management: Gatekeeper for CEO’s calendar—schedule meetings with staff, investors
● Event Planner: Plan and organize monthly team-building events for staff to help build a positive and enjoyable culture; organize and plan all catering for firm, quarterly events for BOD, annual company picnic and holiday party.
● A/P Processor: Support Controller in securing and tracking required accounting support for payables;
● HR Coordinator: On-boarding of new employees--provide communication on policies, procedures and benefits; welcome new employees to the firm through written and verbal communication; and ensure that logistics are taken care of for the employee's physical space. Maintain HR files for all employees.
● Legal Liaison: Coordinate necessary paperwork with legal counsel for H1-B employees and Power of Attorney documents. State of Illinois Notary Public.
● Editor: Create firm’s monthly newsletter; responsible for all content and publication. Northwestern University (Temporary Division)—Evanston, IL Feb 2010 to Apr 2014 Program Assistant/Information Specialist—Kellogg School of Management
● Researched and maintained alumni biographical records for the Office of Alumni Relations.
● Managed payables, case sales and invoicing processes for Kellogg’s Case Publishing Department TCA Holdings, LLC—Chicago, IL May 2008 to July 2009 Corporate Administrative Assistant
● Provided administrative support to hospitality firm of 30 by arranging corporate events; performed special projects for HR and Legal departments utilizing research Skills
● Managed incoming telephone calls for entire office, including resolution of customer service issues; maintained office equipment and supplies, and, created recruitment ads for job boards. Premiere Systems—Chicago, IL Sept 2006 to Nov 2008 Bookkeeper
● Oversaw financial tracking for home automation firm of 30; processed all accounts payable in QuickBooks ● Built and maintained relationships with vendors and purchasing departments for purposes of payment negotiation. Music Choice—Chicago, IL Sept 2005 to Jul 2006 Office Manager
● Provided administrative support to regional sales office of Comcast music channel
● Managed office equipment, supplies, and accounts payable
● Organized local and long distance events and travel
● Populated and maintained client databases, and, created graphic presentations for special events. AON/Hewitt Associates—Lincolnshire, IL 1995 to 2005 Research Information Specialist
● Researched and compiled profiles of companies for Business Development Group
● Wrote weekly industry newsletter
● Performed research analysis for two merging firms for Mergers and Acquisitions Group
● Performed ad-hoc business research requests for firm. Administrative Assistant to Research Practice Leader
● Supported Practice Leader in all areas of administration; planned events for Practice
● Populated Lotus Notes Consulting databases for firm of 16,000 employees; on boarded new employees, and coordinated physical office moves.
Other Work Experience
Pier One Imports—Skokie, IL 2009 to 2013 Part-Time Sales Associate
● Provided sales support to furniture/giftware retailer by building relationships with customers, utilizing established, “six selling behaviors” to help fulfill customer needs
● Received “Salesperson of the Quarter” award after first quarter of employment Education
University of Phoenix (Online)
National Louis University (Wheeling, IL)
● Two years of course work (60 credit hours) completed toward BA in Business Administration degree ORT Technical Institute—Skokie, IL
● Graduate, Medical Assistant Program
Skills
Microsoft Word, Excel, PowerPoint, Publisher; Windows; Mac, Quickbooks, Google Platform
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